Piazza Acura of West Chester - Service Center

It is nice to be able to drive into the dealership garage and leave the car for service. I was greeted upon arrival. I had an appointment for service and I went over what I wanted with the service adviso and leave the car for service. I was greeted upon arrival. I had an appointment for service and I went over what I wanted with the service advisor. The waiting room has a TV, WiFi and an assortment of drinks & snacks. The only downfall is the chairs...they are not very comfortable if you have to wait awhile. My car needed a few more things done to it from my original request so an advisor came out and explained them to me. I was fine with it and the service took another hour so in all I was there for 2.5 hours. I received a car wash coupon, which is fine since I didn't want to wait any longer. I know that in previous visits when I dropped my car off and didn't wait, you can ask them to have the car washed. My car was brought back into the service area while I was paying. I like this little added service so I don't have to walk all over looking for my car. Overall, everyone was polite and efficient. More

The waiting room is clean and neat. The assortment of drinks and snack is nice. The repair representative keep me a breast of the progress. He said it would take 1.5 hours and it did. I asked them to drinks and snack is nice. The repair representative keep me a breast of the progress. He said it would take 1.5 hours and it did. I asked them to vacuum the car which they did a nice job of. More

This dealership is like any other decent dealership. Nothing stands out as special.. they do have wifi and complimentary starbucks coffee, snacks for customers. The waiting area is small but open. The s Nothing stands out as special.. they do have wifi and complimentary starbucks coffee, snacks for customers. The waiting area is small but open. The staff is very nice and friendly. The service representative keeps me updated during the service. They do not vacuum or wash the car at dealership after service but provide coupons for other car wash places, which I never use. I would prefer they do vacuum and wash after service in the dealership. Leaving the dealership apart, Acura cars are awesome. More

Friendly, quick and courteous,great job. Thank you for how nice everyone was for my very first visit! I really appreciate it! I will definitely recommend to other people how nice everyone was for my very first visit! I really appreciate it! I will definitely recommend to other people More

Lee in service was quite helpful. Called me and answered my questions when I left the car. Received a loaner and received the car earlier than requested. my questions when I left the car. Received a loaner and received the car earlier than requested. More

The Piazza Dealership has always given me excellent service. I would recommend them highly. Service time is very short which is important to me since I have a very tight schedule. I am in and out service. I would recommend them highly. Service time is very short which is important to me since I have a very tight schedule. I am in and out in no time. More

Service reps were very prompt and provided courteous service. Time waiting was ~35 mins which was great!! The mechanics were on the ball and helped me exit quickly. service. Time waiting was ~35 mins which was great!! The mechanics were on the ball and helped me exit quickly. More

Very professional and courteous. Drove car into shop, Very professional and courteous. Drove car into shop, greeted, paperwork filled out. had coffee in lounge. Was given a status report on work, wor Very professional and courteous. Drove car into shop, greeted, paperwork filled out. had coffee in lounge. Was given a status report on work, work was completed in an hour. Bill was explained (was what I expected). Paid bill and went home. More

As a new Acura owner, I was impressed with the friendliness and customer orientation of the people I dealt with. The 'system-approach' to helping me through Piazza's service process was much appr friendliness and customer orientation of the people I dealt with. The 'system-approach' to helping me through Piazza's service process was much appreciated. More