Piazza Acura of West Chester - Service Center

Oil Change & Recall Inflator kit I went in for an oil change (accelerated service) the Friday of the Memeorial Day weekend. The service representatives were welcoming, patient and ki I went in for an oil change (accelerated service) the Friday of the Memeorial Day weekend. The service representatives were welcoming, patient and kind. My wait wasn't long. They even repaired my recall, so that I wouldn't have to make a scone trip. I live in Philadelphia and will continue to make the trip to Piazza in West Chester. The service and quality is superior. I never feel oversold on anything and most importantly I know my car is safe on the road. Each time my service is exceptional and Michelle, is great. This is my second Acura and Piazza of WC will forever be my first choice! More

Extremely fast service time I had a small time window Friday night between end of my regular work hours and end of Piazza service time to change engine oil and replace my front b I had a small time window Friday night between end of my regular work hours and end of Piazza service time to change engine oil and replace my front brake. This Piazza team replaced oil and fixed brake in about 1 hour. I was impressed. More

Service Visit This time, as in every time, my service writer John got me in, registered and on my way in minutes. My car was ready on time and washed when I arrive This time, as in every time, my service writer John got me in, registered and on my way in minutes. My car was ready on time and washed when I arrived. There were no surprises as I rec'd a call mid-day to update me on progress. No hassle, no muss, no fuss. It's why I've been a Piazza West Chester Acura customer for the past 28 years! More

Exceptional Service Appreciated the prompt service. They were kind enough to do the Navigation Update when I was unable to do due to the LACK OF PASSWORD required for the Appreciated the prompt service. They were kind enough to do the Navigation Update when I was unable to do due to the LACK OF PASSWORD required for the update. A loaner was provided which helped us to meet our appointments for the day. Great cooperation by the associates. More

Good Service Experience I gave a 5 star rating because for this service, I felt all my questions and concerns were answered without rushing me through with a general response I gave a 5 star rating because for this service, I felt all my questions and concerns were answered without rushing me through with a general response. I was only going in for my annual inspection and routine oil change but there was some other work that needed to be done which I questioned. I had a truthful, frank and informative discussion with the service tech. who thoroughly discussed my options and answered my questions. In addition, I left my car overnight and had it completed by noon the next day with a representative providing me with a ride to pick up my car. The service experience was convenient, they worked to fit my schedule. The staff was helpful, friendly and informative. I appreciated the extra time to listen to me and answer all my questions. More

Great Service! Although I purchased my pre-owned RDX when I lived elsewhere, I've been using Piazza Acura to service it ever since. I couldn't be happier with the w Although I purchased my pre-owned RDX when I lived elsewhere, I've been using Piazza Acura to service it ever since. I couldn't be happier with the way things are handled - they have my confidence and have earned my trust by telling me about things that "could" be done versus "should" be done. I've always found their pricing to be fair - not the cheapest in town, but you get what you pay for. Quality work. More

Very Satisfied we bought 2 cars at Piazza in West Chester and would buy again. Very positive sales experience and customer service is excellent. The service depar we bought 2 cars at Piazza in West Chester and would buy again. Very positive sales experience and customer service is excellent. The service department gives timelines and makes them. Very satisfied with Sales and service experience. More

Always courteous and friendly Megan is great. She definitely knows how to talk to and deal with the public. She is helpful, explains everything in detail and acts in a honest manne Megan is great. She definitely knows how to talk to and deal with the public. She is helpful, explains everything in detail and acts in a honest manner. Love that the dealership provides snacks and coffee - I did leave my coffee mug, but that is my own fault! More

Excellent service -- as usual I brought my TLX in for A! serI vice last week. I was in and out in under an hour. Everyone I encountered was friendly and courteous. I barely had I brought my TLX in for A! serI vice last week. I was in and out in under an hour. Everyone I encountered was friendly and courteous. I barely had time to finish my Starbucks before the service was completed! Meghan sat down and thoroughly explained the work which I appreciated. Kudos to the team! More

Inspection and A1: quick and painless Went in for an A1 service, and Megan reminded me I was due for an inspection soon. Both were done very quickly and I was able to check another thing o Went in for an A1 service, and Megan reminded me I was due for an inspection soon. Both were done very quickly and I was able to check another thing off my "to do" list for spring! Everybody is very courteous and helpful. Thanks! More