Piazza Acura of West Chester - Service Center

see below Greeted well. The service was explained carefully. The service was completed before the promised time.Waiting area was comfortable and allowed me to c Greeted well. The service was explained carefully. The service was completed before the promised time.Waiting area was comfortable and allowed me to complete work. Wi-Fi was available. More

Consistently surpasses expectations Having three Vehicles (2005 TSX, 2010 MDX and 2011 TL) serviced here for the past 6 years since moving to this area, Piazza Acura never disappoints. A Having three Vehicles (2005 TSX, 2010 MDX and 2011 TL) serviced here for the past 6 years since moving to this area, Piazza Acura never disappoints. Although it is a bit of a drive about 25 miles for me, it is worth it. Everytime I took any of my Vehicles in, the wait time was not bad and service was always great. For 2016, Michelle has been taking care of me and does a great job. Followed up with a nice email to the Service Manager Darren with my service In Feb. the service completed consisted of a simple oil change done and was quick and lives up to its accelerated service no appointment needed. Recently earlier this month, had a brake fluid flush done and again servic was great. I will be coming back for another scheduled soon. I must say I did try out the Limerick Acura several times for a while as it was only 8 miles from my house and was not please. I would find myself sitting for hours and hours and not even a loaner was ever offered! The experiences I encountered there with the TL and MDX made me realize the better quality and reduce wait time at Wedt Chester which is why I continue to make the drive. After my recent visit I also received a follow up call from Linda and called her back leaving a message with positive notes about my service experience. I am loyal to Acura as I'm going on my 12th year as an Acura Owner! I definitely recommend this dealership to my friends and family. Darren and his staff are all wonderful and it's nice to see the same faces all the time as the years go by. Thank you Darren and Team! Hope to buy my next Acura from this dealership! Bring the CL back! More

Need oil change and front breaks. There was no appoitment and work was done wile I was waiting. My request was based on the notification to change oil but the service discovered the br There was no appoitment and work was done wile I was waiting. My request was based on the notification to change oil but the service discovered the breaks issue. It was done immediately. More

Recall and dent removal I brought in a recall notice and I am sure all work necessary was completed satisfactorily and in a timely manner.. Geoff Young took provided excelen I brought in a recall notice and I am sure all work necessary was completed satisfactorily and in a timely manner.. Geoff Young took provided excelent service on a dent removal. More

A great job as always. John Davenport is the guy I rely on to keep my RL in good shape. He is always good to deal with, and very knowledgable. John Davenport is the guy I rely on to keep my RL in good shape. He is always good to deal with, and very knowledgable. More

Experienced professionals It is a breath of fresh air as a customer to feel valued and feel the quality of service received so thank you for doing what you do best! It is a breath of fresh air as a customer to feel valued and feel the quality of service received so thank you for doing what you do best! More

Great service, quick turnaround Megan Kinney, our service rep was terrific. Professional, responsive, positive, and was able to explain the services clearly and concisely. She was Megan Kinney, our service rep was terrific. Professional, responsive, positive, and was able to explain the services clearly and concisely. She was also able to tell me what services I will need in the next 6-12 months which I appreciated. Since my next service will cost a lot, Megan let me know what was coming down the pike, why, and the approximate cost. I appreciated the "heads up" so I'm not freaking out about money then. No one wants to spend money on service ... especially a lot of money. The "heads up" softens the blow a bit. More

Airbag recall replacement John Davenport and his team (Gray) did an efficient and competent job of replacing my RL's airbag modulator. While in for this service, John had his John Davenport and his team (Gray) did an efficient and competent job of replacing my RL's airbag modulator. While in for this service, John had his team do a multi-check service on the RL and had same washed and vacuumed. John and his team, for the past decade or more, have always done a first rate servicing of the three Acuras I have purchased at Piazza Acura of West Chester. More

Airbag recall replacement Service at this location was excellent. Jeff Adams was a pleasure to work with in getting my vehicle serviced and I would certainly recommend this loc Service at this location was excellent. Jeff Adams was a pleasure to work with in getting my vehicle serviced and I would certainly recommend this location to friends and family. Thank you Jeff. -Robert Ferguson More

Best Service Ever The quality of service is only surpassed by the concern for the costumer. When presented with the problem, the staff capably explained the problem, t The quality of service is only surpassed by the concern for the costumer. When presented with the problem, the staff capably explained the problem, the steps to ameliorate, and the cost. Very transparent! I recommend this organization! More