Piazza Acura of West Chester - Service Center

Customer Service Darren has the right idea. Your service technicians need to understand that their service is what separates you from others. Part of the Acura experie Darren has the right idea. Your service technicians need to understand that their service is what separates you from others. Part of the Acura experience is service. For example, I purchased mine from Ardmore. I had an awful service experience, so I switched to West Chester. When it comes time to trade mine, I will purchase from West Chester and my wife might do the same. So one negative service experience cost Ardmore tens of thousands in service and possibly $75k in new cars. That's a huge loss if I'm not the only one with that experience. Darren needs to be supported that customer service is everything. He gets it! For example, they didn't re-set my 'odometer' to show 100% oil, even though I got my oil changed. Darren knew this was a big deal because the customer wants to make sure oil is changed and the settings are correct. The tech did not think it was much of an issue. Darren knows guests expect those missteps at Jiffy Lube, not Acura. Also, Megan is superb! She is a keeper! More

Service and recall work prompt and courteous service Very satisfied with work and how quickly The service was completed Very professional staff treated me as a valued cus prompt and courteous service Very satisfied with work and how quickly The service was completed Very professional staff treated me as a valued customer, will continue to have my RDX serviced here. More

Friendly and efficient. The entire Piazza Acura staff was very friendly, professional, and efficient from the time I enter the facility to time of departure. The requested s The entire Piazza Acura staff was very friendly, professional, and efficient from the time I enter the facility to time of departure. The requested service of my vehicle was done promptly and excellently. More

Stewart was very helpful and informative. I have had all my work done at Acura . My car is a 2004 and I feel that I have always had great service. Everyone has always been friendly and helpf I have had all my work done at Acura . My car is a 2004 and I feel that I have always had great service. Everyone has always been friendly and helpful. More

Air bag recall Very friendly, efficient and thorough. Found additional items that needed attention. They explained the nature of the issues completely and whether th Very friendly, efficient and thorough. Found additional items that needed attention. They explained the nature of the issues completely and whether they needed to be addressed immediately. More

good service Took care of my problems, quickly and I did not lose much time in my day. will be back the next time fir service to my car Took care of my problems, quickly and I did not lose much time in my day. will be back the next time fir service to my car More

Enjoyable and painless Everyone was very friendly and attentive. I was taken on time and the work was done quickly. I was on my way in less than an hour. Great coffee and Everyone was very friendly and attentive. I was taken on time and the work was done quickly. I was on my way in less than an hour. Great coffee and snacks in a comfortable surrounding More

B16 code and oil change The requested service was completed satisfactorily. Additional information regarding the tire status was provided. It is great that you provide coup The requested service was completed satisfactorily. Additional information regarding the tire status was provided. It is great that you provide coupons for the next service. I would suggest that rather than making the customer remember to bring and present the coupon, you attach the coupon to the customer account and just apply it at the next service. More

Great job! I brought my car in for airbag replacement. The replacement was done faster than the time planned. All servicing on my Acura is done at Piazza Acura. I brought my car in for airbag replacement. The replacement was done faster than the time planned. All servicing on my Acura is done at Piazza Acura. The staff is ALWAYS professional, friendly and courteous and the work is always performed correctly. More

In and out in less than an hour! I had an A-1 service performed recently. Michelle was quick and efficient and was easy to work with. Thanks for getting me home in under an hour! I had an A-1 service performed recently. Michelle was quick and efficient and was easy to work with. Thanks for getting me home in under an hour! More