Piazza Acura of West Chester - Service Center

Blown head gasket On valentines day 2017, my car started running rough, the check engine light came on, and some error codes appeared on my screen. I drove to Piazza A On valentines day 2017, my car started running rough, the check engine light came on, and some error codes appeared on my screen. I drove to Piazza Acura of West Chester right away even though I did not have an appointment. Stuart Magerfleisch, with whom I have been dealing for many years, took care of me right away and put me into a loaner vehicle. The next day I learned I had a blown head gasket. After sending the head assemblies to the machine shop and putting everything back together again, it was discovered that one of the heads apparently had a crack in it. After attempting a repair, the machine shop provided a reconditioned head. The day after getting my car back, the check engine light came on again, with a different error code. Once again I drove to Piazza Acura. Apparently the oxygen sensor had gotten "poisoned" from the coolant encountered with the blown head gasket. Once again I was treated very courteously, and the repair was completed the next day. I am now happily driving my car again, and it is running smoothly. Even though this took an extended time to complete, I give Stuart high marks for keeping me in the loop and working to keep costs down. And the service team, led by Darren Griffith, did a wonderful job of the repair - as I have always encountered. Thank you very much !!! More

treated like a vip They always are courteous, helpful and accommodating. Always fixed right the first time right and on time. I enjoy your service personnel and the coff They always are courteous, helpful and accommodating. Always fixed right the first time right and on time. I enjoy your service personnel and the coffee. More

Fast , excellent service No appointment for oil change service, was very convenient for me, and service was completed in a timely manner, that fit my schedule. Also, was appro No appointment for oil change service, was very convenient for me, and service was completed in a timely manner, that fit my schedule. Also, was approached about state inspection which wasn't due until May, I took advantage of that offer! Very Satisfied Customer More

First Service I finally took my new MDX in for it's first service, and overall, it was an exceptional experience. I was told I didn't need an appointment for the f I finally took my new MDX in for it's first service, and overall, it was an exceptional experience. I was told I didn't need an appointment for the first one, and, while I was a bit skeptical, I certainly didn't. I was greeted promptly, both in the service bay then by the advisor, who informed me what they would do and that it would be no more than an hour. The car was ready in about 50 minutes, everything explained to me, and I was out the door. It couldn't have gone any smoother, from start to finish. And while I waited, I had a cup of fresh Starbuck's coffee. A very pleasant experience! More

oil change and breaks Very satisfied with my service, and SO appreciate having the loaner car. I will recommend Piazza, and can't imagine driving anything but an Acura. L Very satisfied with my service, and SO appreciate having the loaner car. I will recommend Piazza, and can't imagine driving anything but an Acura. Love my RDX! More

Quick in Quick out My service rep was ready for me when I arrived for my appt. The Staff helped me get my things out of my car and into my loaner vehicle that was broug My service rep was ready for me when I arrived for my appt. The Staff helped me get my things out of my car and into my loaner vehicle that was brought inside, right behind my vehicle. I was in and out in 5 minutes. My car was washed and ready to be picked up ahead of schedule. Again, I was in and out in less than 10 minutes. More

B1 Service and other required maintenance Initially came in for B1 service. Vehicle safety inspection revealed addition attention required for the vehicle – tires, battery and wiper blades. Initially came in for B1 service. Vehicle safety inspection revealed addition attention required for the vehicle – tires, battery and wiper blades. All services performed were reasonably priced (based on other competitor’s prices for similar services). Would recommend dealership to others. More

Pothole damage We had a pothole issue over the weekend so I called the service department and they told me to come in for express service. The tire was replaced and We had a pothole issue over the weekend so I called the service department and they told me to come in for express service. The tire was replaced and I was back in business in no time... More

Excellent service I have service and a few repair at Pissa Acura last Friday. My service adviser Stuart has given me clear to me what need repair and how much cost I have service and a few repair at Pissa Acura last Friday. My service adviser Stuart has given me clear to me what need repair and how much cost will be. I get rented car for the service, so I still can go on with my regular life. I request wash the car after service. I find the car was washed and vacuumed. It is such good feeling. It is much much better than receiving wash coupon. I have to say that Stuart is my favorite adviser and I have work with him many times in past a few years. More

Routine Service Stuart was very friendly and helpful at the service desk and service itself was quick, out in about one hour. Feet the service is a little pricey, ap Stuart was very friendly and helpful at the service desk and service itself was quick, out in about one hour. Feet the service is a little pricey, approximately $50 in fluids, but the labor was around $120 for an hour worth of shop time. More