Piazza Acura of West Chester - Service Center

I have a 2016 Acura TLX approx. 68,000 miles. The car has been driving very rough & jerky for about a year and just recently the car actually started losing power & dying while goi 68,000 miles. The car has been driving very rough & jerky for about a year and just recently the car actually started losing power & dying while going up a small hill. I have brought the car to Acura in West Chester at least five times if not more & being told nothing is wrong. The last visit I was told that they fixed the issue & charged me for the service. Unfortunately the car is not fixed at all & getting worse. Acura considers themselves a luxury brand, yet their cars start dying under 70k miles? Now I am stuck with a defective vehicle. Extremely disappointing. Will never purchase another Acura again. More

Great customer service and friendly staff. Super helpful and kept us informed. Fast turnaround time. Super helpful and kept us informed. Fast turnaround time. More

Great communication, service completed as expected. Good explanation of what was needed. Slightly hard to talk to someone live Good explanation of what was needed. Slightly hard to talk to someone live More

The service department is quick and responsive. It is a pleasure to interact with them. It is a pleasure to interact with them. More

Always helpful and courteous. Will fit us in whenever it is an unexpected problem. Excellent service in every way Will fit us in whenever it is an unexpected problem. Excellent service in every way More

Handled by the service manager. Good experience and it looks like the issue has been remedied. Good experience and it looks like the issue has been remedied. More

Have always had a great experience with the Piazza Acura of West Chester Service Department. Have been going to them since the purchase of my vehicle in 2018. Friendly, knowledgeable representatives happy of West Chester Service Department. Have been going to them since the purchase of my vehicle in 2018. Friendly, knowledgeable representatives happy to answer any questions. More

Excellent customer service. Greeted in a friendly and efficient manor. Knowledgeable and informative. Professional expertise. Greeted in a friendly and efficient manor. Knowledgeable and informative. Professional expertise. More

Service was excellent. Only suggestion is to reinstall the alignment check sensors. This was complimentary before the move but now costs $100. This cost should not be pas Only suggestion is to reinstall the alignment check sensors. This was complimentary before the move but now costs $100. This cost should not be passed on to the customer. Thank you. More

Great and clean service, thank you very much for your assistance. Intake was easy and service is delivered as expected assistance. Intake was easy and service is delivered as expected More