Piazza Acura of West Chester - Service Center

Great Experience from beginning to end. Everyone is polite and friendly. Service is exceptional. They honored the factory warranty even though it expired two months ago. They are ethical, prompt and polite and friendly. Service is exceptional. They honored the factory warranty even though it expired two months ago. They are ethical, prompt and easy to talk to. I have bypassed cheaper chain service stations to bring my care here, because I know they aren't going to cheat me or sell be service I don't need. More

Great service. Had a coupon for an oil and filter change. Came in, no appointment necessary, service was quick, I think 30 minutes total. During my wait had a nice talk with a salesman (Kevin Allen change. Came in, no appointment necessary, service was quick, I think 30 minutes total. During my wait had a nice talk with a salesman (Kevin Allen) and he was very nice. At the end of service Maurizio Mertoli talked to me about recommended work (rear brakes) and we also had a good talk about the car in general. Nice atmosphere, feels like an Acura dealership should be. I recommend it! More

Love the service drive-in and the waiting area is nice. The complimentary refreshments are a good touch. Prices are a little bit high and just like every other car place..."We also recommend this" which al The complimentary refreshments are a good touch. Prices are a little bit high and just like every other car place..."We also recommend this" which always means more money. More

Purchased MDX here in 04 and service it here most of the time. They will work with you on pricing. Still a little high if you only consider the actual service but if you add in the free loaner car during time. They will work with you on pricing. Still a little high if you only consider the actual service but if you add in the free loaner car during service, the pricing is actually good. It also makes servicing your vehicle easy and takes less of your time which is especially appreciated and valuable! More

Quick service, friendly people in service department and in the showroom. No issues. It was too cold for car wash, so they gave me a coupon for later. in the showroom. No issues. It was too cold for car wash, so they gave me a coupon for later. More

Everyone is very friendly, sympathetic with the hassle of having to bring in a car to be fixed and empathetic about the stress it causes. Stewart went out of his way to update me on the status of my car - an having to bring in a car to be fixed and empathetic about the stress it causes. Stewart went out of his way to update me on the status of my car - and even offered me a loaner before i got a chance to ask for one. When I picked my car up and drove it home, I noticed an additional problem that I thought they should have picked up on (hence the 4). I took it back immediately and again experienced the great attitude and offer of a loaner. Service was under warranty and you have to love that! More

Own 2008 RDX purchased a year ago. Last week vehicle would not start due to the battery. Called service asking a question regarding the navigation code and the friendly women guided me and advised that would not start due to the battery. Called service asking a question regarding the navigation code and the friendly women guided me and advised that the battery was covered under warrenty! Awesome! Thank you for excellent customer service. Highly recommend Piazza of West Chester! More

I am very frustrated and disappointed. My TL has now been returned three times for the same issue and it remains unresolved. I believe the issue, noise in the passenger door, to have been created while been returned three times for the same issue and it remains unresolved. I believe the issue, noise in the passenger door, to have been created while performing a warranty repair of the left hand mirror actuator and should never have been let alone remain an issue. Each of these return trips requires a drive of 100 miles and 2 hours which greatly increases my frustration level. More

I got into the dealership at 8:30 AM. There was a line that went very quickly. I had called ahead so all the paperwork to be signed was there. They had told me it would be agout 2 hrs and I opted to wait that went very quickly. I had called ahead so all the paperwork to be signed was there. They had told me it would be agout 2 hrs and I opted to wait in their very comfortable waiting room. An hour and 15 minutes later they were done and I was on my way. Very professional, very courteous and best of all very prompt. More

The service is always excellent at West Chester Acura; if one service rep is busy, the others are willing to step right up to assist. The price was right around the number that I expected. I refused the en one service rep is busy, the others are willing to step right up to assist. The price was right around the number that I expected. I refused the engine cleaning offer of $99 however, this seems high to clean the engine block. I would like this service offered as my free gift for completing the survey. Thanks, Jeffery Putz More