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Piazza Acura of West Chester
West Chester, PA
1,675 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,675 reviews
May 31, 2021
Excellent clarification of service re car......polite and efficient in explaining what was done to the car and what I needed to do when I took ithome and efficient in explaining what was done to the car and what I needed to do when I took ithome More
by PATRICIARICCI1
Verified CustomerEmployees Worked With
Darren Griffith, Stuart Magerfleisch
May 27, 2021
Dropping my car off for service was effortless. Everyone was courteous and helpful when I picked up my loaner for the day. Service on the car was completed very quickly. Great service department! was courteous and helpful when I picked up my loaner for the day. Service on the car was completed very quickly. Great service department! More
by LEANNFROB
May 26, 2021
Always get prompt and friendly service there. Drive in and wait service is excellent. New building should be a great place, but temporary place is ok! and wait service is excellent. New building should be a great place, but temporary place is ok! More
by rjseibert
Employees Worked With
May 21, 2021
Could not wait for my repairs and I was given a very nice loaner. Process ran very smoothly. Not going to write anything else. Why 25 word minimum. loaner. Process ran very smoothly. Not going to write anything else. Why 25 word minimum. More
by HOFFMAN243
Employees Worked With
Stuart Magerfleisch
May 19, 2021
I came for an oil change they notice my inspection was due in a month and asked if I just wanted to have it done today. That was very thoughtful and appreciated. due in a month and asked if I just wanted to have it done today. That was very thoughtful and appreciated. More
by DOUBLEJ04
Employees Worked With
Other Employees :
Darren Griffith, Stuart Magerfleisch, Matt Bucurel
May 18, 2021
Very professional and excellent service experience. Received timely reminders before service appointment. Got proper explanation on the additional service recommendations. The service center was clean Received timely reminders before service appointment. Got proper explanation on the additional service recommendations. The service center was clean and provided snacks and beverages while waiting. More
by Ravichandars
Employees Worked With
Stuart Magerfleisch
May 16, 2021
I brought my car in for the first scheduled service since purchase in November and the experience was very pleasant. I had expected to wait for the car but found out it was customary to use a loaner unless I purchase in November and the experience was very pleasant. I had expected to wait for the car but found out it was customary to use a loaner unless I made previous arrangements to wait. That worked out well and I was very satisfied with the prompt, efficient service . More
by SUSANSANOSKI8802
May 12, 2021
Routine maintenance turned into needing new struts. Service writer quoted $1421. Then mentioned it may be covered under my extended warranty. I advised him I wasn’t sure who mine was with but he could Service writer quoted $1421. Then mentioned it may be covered under my extended warranty. I advised him I wasn’t sure who mine was with but he could check the glove box. After hanging up I remembered and contacted my warranty company myself. They advised me that struts were covered 100% zero deductible. Stewart then called me back telling me I have great news the warranty will cover the struts. So instead of them being just about $1500 (last call was $1400) you’ll only have to pay $150. When I explained I had zero deductible he tried to convince me why I still had to pay. I didn’t pay almost 2k for a warranty for your dealer to try to charge me additional for service. After arguing Stewart acted like he was doing me a favor by not charging me. He said don’t worry I’ll just take care of it myself. Had I not called my warranty company myself and been informed I would’ve been ripped off. And it makes me question how many unsuspecting customers are being ripped off. I think it may be time to find another dealer after going here for 3 years since purchasing my Acura. When I got a follow up call the woman didn’t seem to care about my issue either. Be careful!! They will rip you off! More
by Leah
Employees Worked With
Stuart Magerfleisch
May 12, 2021
In my opinion, the dealership is initially all about the salesman, and Mark Deaver is the best. He took a great deal of time explaining to me the various aspects of the car, and went out of his way to make salesman, and Mark Deaver is the best. He took a great deal of time explaining to me the various aspects of the car, and went out of his way to make us comfortable. More
by SUZEE.BE
Employees Worked With
May 10, 2021
Awesome staff and service! The team is very accommodating to your needs and schedule. They did a beautiful job washing my car too! Love Piazza Acura! accommodating to your needs and schedule. They did a beautiful job washing my car too! Love Piazza Acura! More
by laffertyd1
Employees Worked With
Other Employees :
Darren Griffith, Stuart Magerfleisch, Matt Bucurel
