Piazza Acura of West Chester

My recent experience with Piazza Acura of West Chester was disappointing. I went in looking to purchase a new car - the salesperson, Warren, was polite but did not seem knowledgeable on the process. We was disappointing. I went in looking to purchase a new car - the salesperson, Warren, was polite but did not seem knowledgeable on the process. We also had difficulty getting a good price; the manager was not willing to negotiate even when the market prices were slightly lower. The real disappointment came, however, after giving them a down payment to secure the car we wanted. They assured us they found the model and it was secured with our down payment. A week and a half went by and still no car and no news. Getting a response on my inquiries was difficult. In the end, they told us the car they had found was no longer available and they could not find another one. No satisfactory explanation was given on how they lost control over a vehicle supposedly “secured” by our down payment. At the end, we asked for our money back, went to another dealer in Philadelphia and in 2 days had the car I wanted! Needless to say, I will not go back to Acura of West Chester to buy a new car. More

The dealership has great customer service, the service manager explained what exactly was going to be done , and the work was done in the time promised. manager explained what exactly was going to be done , and the work was done in the time promised. More

I had a manufacturer's recall that needed to be addressed and caused my vehicle to be seen by service for several hours. I normally am able to drive in on a Saturday to have my vehicle serviced. I was off and caused my vehicle to be seen by service for several hours. I normally am able to drive in on a Saturday to have my vehicle serviced. I was off for a holiday on a weekday but had other appointments because I am a busy professional. The staff accommodated me to have a loaner vehicle while my vehicle was serviced. They even extended the time frame for the loaned (usually it is no more than 24 hours for the service that was being done). I appreciate the staff's willingness to work with their customers to get the common goal of a well functioning vehicle. More

The service I've had there has been very good so far. I came in for express service this past Saturday and they were not only able to do the express service, but also an inspection and a few other services came in for express service this past Saturday and they were not only able to do the express service, but also an inspection and a few other services my MDX needed. The waiting area was comfortable, nd the refrigerator stocked with complimentary beverages was a nice touch. I've had my 2007 MDX serviced there a few times now and have been satisfied each time. More

The service team at Piazza is extremely friendly and took the time to answer questions with regards to my TSX service. The vehicle was ready when promised, and the service advisor offered recommendations to the time to answer questions with regards to my TSX service. The vehicle was ready when promised, and the service advisor offered recommendations to keep my vehicle in great shape. The waiting area was very comfortable, and the complimentary wash was much appreciated! More

Received my car after leaving it for 3 days (my choice). Work done was expensive but seems ggod. However, the car had a horrible sound from the steerring unit as I picked it up?? After 3 days how was an i Work done was expensive but seems ggod. However, the car had a horrible sound from the steerring unit as I picked it up?? After 3 days how was an issue like this missed? More

I bought my TL from Piazza in 2009 and have used them exclusively for all my service needs - state inspections and oil changes. A few months after I purchased my car, I hit a deer and had Piazza fix the exclusively for all my service needs - state inspections and oil changes. A few months after I purchased my car, I hit a deer and had Piazza fix the body damage. I can't say enough about the quality of their service, repairs and employees. I usually wait for my oil changes and the waiting area is clean and comfortable. The option to schedule your service appointments online is so convenient. You get a confirmation email for your service appointment and a reminder email a few days before. More

The work was done quickly and thoroughly. I used Express The work was done quickly and thoroughly. I used Express service on a Friday afternoon for new wiper blade inserts, and they did it very efficient The work was done quickly and thoroughly. I used Express service on a Friday afternoon for new wiper blade inserts, and they did it very efficiently. They treated me as well as if I were having hundreds of dollars of work done. More

We have been using their service for more than two years now. It's been a great experience for us. People there are very courtesy and professional. This, in particular, refers to their service dept. That's now. It's been a great experience for us. People there are very courtesy and professional. This, in particular, refers to their service dept. That's we deal most, from making appointment to turning over car and picking up car, all went smooth. More

I brought my Acura TL to Piazza for the first time, to have the remote key slot repaired. This was accomplished in a timley manner at reasonable cost. I found Stuart and other members of the service team have the remote key slot repaired. This was accomplished in a timley manner at reasonable cost. I found Stuart and other members of the service team that I did speak with to be very friendly and helpful.I most likely will continue to bring my car to Piazza expecting they will continue to provide excellent service. More