Piazza Acura of Ardmore

The 2024 Acura ZDX is notorious for software issues and a general lack of tech experience across many dealerships. However, Tom Chiriani at Piazza Acura of Ardmore is the exception. Tom is a proactive advis general lack of tech experience across many dealerships. However, Tom Chiriani at Piazza Acura of Ardmore is the exception. Tom is a proactive advisor who clearly makes sure your car is in the hands of the right, knowledgeable technician. He handled my ZDX A-Spec AWD recalls—including the critical braking and instrument cluster updates—with technical precision and clear communication. If you want your ZDX handled by a team that actually understands this platform, see Tom. He ensures the job is done right the first time. More

Great attentive service every time I visit the dealership. Associates are always respectful and welcoming. dealership. Associates are always respectful and welcoming. More

smooth transaction, very knowledgeable and helpful salesman - David was exceptional to deal with. looking forward to getting my next vehicle from here. salesman - David was exceptional to deal with. looking forward to getting my next vehicle from here. More

I’m very disappointed with my experience at this dealership. I called on Monday, 12/16/2024, and spoke with a salesperson about a specific car that was still available. This was a rare find, so I wa dealership. I called on Monday, 12/16/2024, and spoke with a salesperson about a specific car that was still available. This was a rare find, so I was excited. I even offered to leave a deposit to ensure the car would be held for me until I could come in on Wednesday, 12/18/2024, since the salesperson was off on Tuesday. I was reassured that “these cars don’t move that fast” and it would still be there. However, when I followed up via email to confirm my appointment and discuss the details, I received a call informing me the car had been sold the previous day because another customer put down a deposit. Was my deposit not good enough? This felt unethical and incredibly disappointing for a dealership with a strong reputation in the area. To make matters worse, I was told they wanted to sell the car above MSRP, which I found outrageous especially since their website lists a price and says nothing about market adjustment (sounds like bait and switch). When I balked at the "market adjustment" of 2-3 grand extra, the salesman then switched up tactics and tied insisting on adding unnecessary extras like wheel and tire protection or extended warranties—none of which I wanted. This entire experience has left a bad impression, and I doubt I’ll ever return to a Piazza dealership if this is how they treat potential customers. More

I found the negative reviews here to be totally accurate. Liars and manipulators. Odd, convoluted pricing and financing. Explain to you the service a used car will need, so they seem honest, but leave out th Liars and manipulators. Odd, convoluted pricing and financing. Explain to you the service a used car will need, so they seem honest, but leave out the thousands you really need to spend but wouldn't buy the car if you knew about. Lied in direct response to specific questions. Very friendly at service while charging twice as much for the same service as Honda. Acura is a Honda, mostly the same parts, engine, etc. I have owned 9 Honda automobiles. Acura is overpriced and under engineered. Honda itself is not what it used to be. I've had Hondas last well into the 300,000s mile range with barely a problem. You will never see that happen in now. Honda has changed from corporate on down. Sad. But, should you go down the Acura route, avoid this dealership. I am not mentioning any specific person, if one is implied by this web site it is the way site works. More