Phoenix Truxx

This Dealership is junk, and SCAM please, and please do not waste your money unless you like junk, I am talking as a victim of that skim, on July 14, 2022, I bought a Hino 2011 tow truck form for $54K, and not waste your money unless you like junk, I am talking as a victim of that skim, on July 14, 2022, I bought a Hino 2011 tow truck form for $54K, and AS of today September 23, 2022, the engine is gone I have spent another 15k for a new engine. I SAID JUNK DELASHIP, and the state of Nj needs to investigate. More

Scammer they won’t give my money back for my deposit . I have one month wait for it, no nothing they finally told me have a store credit, but I don’t want credit I need my money,The state of New Jersey sh I have one month wait for it, no nothing they finally told me have a store credit, but I don’t want credit I need my money,The state of New Jersey should not let this type of people have Dealer license.the owner should go to jail. More

Purchased an x5m from them and couldn’t be happier. John made the entire sales transaction a good time! Appreciate his brutal honesty and sense of humor! His staff was also great! made the entire sales transaction a good time! Appreciate his brutal honesty and sense of humor! His staff was also great! More

This place is crazy. Don’t waste your time. I called , the lady said go to the web site and check the inventory before I came . I saw about 5 trucks that could work for me. So I made an appointment. When the lady said go to the web site and check the inventory before I came . I saw about 5 trucks that could work for me. So I made an appointment. When I arrived I told them I like the truck outside. Then a big guy from the back said you don’t want that truck it’s not strong enough. He said he had an Ford 650 with no bed for 20,000 and could put a 16 foot dump bed on it . When I asked him what kind of dump lift he would put on he said an electric over hydraulic lift. He said it may not go up so he would weld slots in it to put plywood so the load stays only in the back of the dump and it would go up! I could not believe what I was hearing. To make a long story short hardly any of the trucks they had on inventory were available so they try to sell you a truck they don’t have or put together for you. It’s like they need you to finance their workers weekly pay in the shop that are chopping up the trucks and putting them together. Then after sitting there for 1 hour he told me he needed a deposit of three thousand dollars but had to wait for the loan guy to come in on another day to give the o.k. So he wanted a deposit for something that was not even approved. I just walk out. Been with trucks all my life you can’t b.s. an old trucker. If the truck does not have a p.t.o. Dump lift don’t buy it. More

STAY AWAY, they shine up a turd and sell it. Going on 6 MONTHS still have not received plates. Truck was towed back there twice in 1 month immediately after purchase. Straight SCAMMERS..... MONTHS still have not received plates. Truck was towed back there twice in 1 month immediately after purchase. Straight SCAMMERS..... More

Worse truck buying experience of my life. Inexperienced sales people who take deposits and can’t produce what they promise with no added resolution or remorse when they make mistakes. Unfriendly sales peop sales people who take deposits and can’t produce what they promise with no added resolution or remorse when they make mistakes. Unfriendly sales people. Inability to be honest people. More

RUN DONT WALK AWAY. RUN. I gave a $3000 deposit to be RUN DONT WALK AWAY. RUN. I gave a $3000 deposit to be used as a down payment, but decided i didn’t want the truck after weighing the options consi RUN DONT WALK AWAY. RUN. I gave a $3000 deposit to be used as a down payment, but decided i didn’t want the truck after weighing the options considering it needed $6k or work to be done after buying it, but the next day the check was already cashed before 21 hours of even being at the dealership. This was on 7/1/2020. I’ve been given the run around for 28 days and still going on as of today. I was told my check was needed to be signed by the owner then told it wasn’t printed then told it was mailed last week and I have yet to receive that and called today and told it was mailed yesterday 7/28/2020. This has gone on every day. Each time a new story, each time a new excuse, each time documented and recorded for my case. I’ve filed a complaint with the Federal Trade Commission, as well as the Better Business Bureau, Consumer affairs, NJ State Department of Labor, IRS, the NJDMV, NJ Attorney General, Middlesex Chamber of Commerce, Department of Transportation, the Mayors office of South Amboy as well as the city hall of South Amboy for consumer affairs, my bank since money was given for a service that was not completed. I’ve called everyday for the last 28 DAYS and given each different story by the same woman Debbie in accounting who told me she would call back and never did and said it wasn’t her even though i said i spoke to Debbie and she said “yes I’m Debbie” I’m not a wizard, how could i predict your name ITS BECAUSE I SPOKE TO YOU. and by Pete who told Me I would be called back and never did and when I call again they say the person is busy, or stepped out or “they said they spoke to you already” which never happened. I hope they realize that the calls were recorded and documented each time (as NJ law dictates as long as 1 party involved is recording it’s legal, so I had myself and my lawyer present to be double sure) of them telling me it was printed, mailed out, needing to be printed, needing to be signed and then mailed out again. I was informed by my lawyer, often times they’ll hold your money for 30 days before giving it back to you so they can collect the interest on it for the whole month. I’ve had a friend go there and purchase a vehicle and 3 months later his engine blew up and the dealership said “not our problem, you did it” and hung up. If only I read the reviews on this scam of a place before I went there for their overpriced vehicles that are falling apart and slapped together to survive a test run. I hope this will stop people from ever setting foot at this place ever. More

Phoenix Truxx Are Unethical Thieves Absolute thieves! This company took a $1,000 deposit from us to hold a vehicle that we were thinking about buying. This refundable deposit was taken o Absolute thieves! This company took a $1,000 deposit from us to hold a vehicle that we were thinking about buying. This refundable deposit was taken over the phone because we live in Maryland. After reviewing the final offer we decided not to take the vehicle and asked for our deposit back. That is when we found out just how unscrupulous these people really are. I called the salesman Ira Lustbader over and over asking for our refund and kept getting excuse after excuse about why they could not return our money; the credit card companies take weeks to return the money, their accountant is out and won't be back for weeks and on and on. I spoke with their accountant just 2 weeks ago 7/15/20 and she told me that she could not process any refunds until she receives a submission form from the sales department and the sales manager. That meant they did not even process our credit card refund as they have been telling us. We are now painfully aware that these people are just plain crooks. We have filed complaints with the NJ State Attorney General office, Division of Consumer Affairs, the South Amboy Chamber of Commerce, the Middlesex County Division of Consumer Affairs and New Jersey Consumer Protection Offices. This company and these people should not be allow to get away with theft in the state of New Jersey! More

John and our Truck Can't say enough good about John, bought a truck after 17 days truck stopped moving. We live 1.5 hours away, called John he said "Get the truck here a Can't say enough good about John, bought a truck after 17 days truck stopped moving. We live 1.5 hours away, called John he said "Get the truck here and I will take care of it". We got the truck there after 3 days we were able to pick the truck up with a new transmission installed and no charge to us. We bought the truck as is and he did the right thing and repaired it. John kept us updated and answer all our questions throughout the process. Sad is they know my number when I call LOL. Will definitely be back for our next truck. THANK YOU JOHN :) Lori and Billy Bruce More

The worst place I’ve ever been to, bait and switch overpriced, they take you to the back after all the paperwork and tell you it’s an as is truck for $35,000, runaway please, after all that they won’t overpriced, they take you to the back after all the paperwork and tell you it’s an as is truck for $35,000, runaway please, after all that they won’t stand behind their product, the truck is in my driveway dead More