Philpott Toyota

Had an appointment still took over 2 hours. For a oil change and point inspection. Service representative was nice enough. Waiting area and restroom was clean. change and point inspection. Service representative was nice enough. Waiting area and restroom was clean. More

Had what I wanted on the lot. Sales person was very good and knowledgeable of the vehicle. Shelly answered all of my question and found out the answer if she didn't know the answer Sales person was very good and knowledgeable of the vehicle. Shelly answered all of my question and found out the answer if she didn't know the answer. ... More

Great people to deal with Sales person was very good and knowledgeable of the vehicle. He answered all of my question and found out the answer if he didn't know the answer. De Sales person was very good and knowledgeable of the vehicle. He answered all of my question and found out the answer if he didn't know the answer. Dealership was very nice and took good car of us. The car was clean and filled with gas before we left. More

warranty My first try at fixing my problem did not result in honoring the warranty. When I brought it back to them, they did a first-rate job in honoring my w My first try at fixing my problem did not result in honoring the warranty. When I brought it back to them, they did a first-rate job in honoring my warranty. I appreciate the time they took listening to me and repairing my car. More

Best Customer Service This dealership takes constructive criticism in a positive way and continues to be the best dealership within a 50 mile radius. I make the above state This dealership takes constructive criticism in a positive way and continues to be the best dealership within a 50 mile radius. I make the above statement with firsthand experience. The service department is certainly “proactive” and not “reactive.” Attitude is everything. Customer service is your reality. People may forget what you say but they will never forget how they make you feel. Thank you for making maintenance as painless as possible. Love their shuttle service. Such warm and friendly folk. It is very obvious that their service manager is a leader. More

Quick and Easy Unlike MOST service department experiences, i was pleasantly surprised how quick and easy my service check went. everyone was pleasant and helpful an Unlike MOST service department experiences, i was pleasantly surprised how quick and easy my service check went. everyone was pleasant and helpful and i barely finished my cup of coffee before they were calling my name. More

Quick trip to service wife's vehicle Its never easy to understand why my wife doesn't tell me her service engine light is on and has been for months. So I tried my luck to stop in to Phil Its never easy to understand why my wife doesn't tell me her service engine light is on and has been for months. So I tried my luck to stop in to Philpott Toyota Service Center Saturday morning and get things taken care of without wasting all of my Saturday. I was a little nervous when Amber asked if I had an appointment and I had to say no. No problem, she said, I think we should be able to get you taken care of. She was very polite and courteous in getting my wife's vehicle serviced and out the door in about 2 hours. More

Perfect Car Buying Experience! Philpott Toyota and Mark Fiorenza did a wonderful job helping me get my new 2019 Camry. They really went the extra mile and worked so hard. It was a Philpott Toyota and Mark Fiorenza did a wonderful job helping me get my new 2019 Camry. They really went the extra mile and worked so hard. It was a very pleasant car buying experience and I will recommend them to all my friends and family. More

They worked on my Subaru motor with Subaru parts! So, the Kia Dealership that I bought the Scion FRS from stripped the head on the oil drain plug plus overtorqued it thus making it impossible to remo So, the Kia Dealership that I bought the Scion FRS from stripped the head on the oil drain plug plus overtorqued it thus making it impossible to remove. I went to Philpott to have it resolved and they absolutely did. They grinded and manhandled the old drain plug out, ordered a new one from the Subaru dealership across the street, and slapped on a Tokyo Roki Subaru OEM Oil Filter to finish the oil change! I'm already happy that I can do my oil changes again but having the preferred oil filter too without extra cost made my day. I was expecting the cheap fram filter or the OE spec Toyota ones to be provided but they went the extra mile away to service one of few FRS's in the Golden Triangle. You did good Philpott Toyota! I may not live there anymore but my family comes there for their routine service every time. More

2016 Superduty Platinum Turbo Replacement My service advisor (Tabitha) was awesome to deal with and very accommodating. I would however recommend a QC to look at any work once completed. Aft My service advisor (Tabitha) was awesome to deal with and very accommodating. I would however recommend a QC to look at any work once completed. After my Turbo was replaced and I picked up the truck a heater hose blew off on my home making my truck immobile. Thanks to my service advisor the problem was taken care of without me losing time from work. I would recommend to ask for her when you visit the service department for your next vehicle service. More