Philpott Toyota

Slowest service Oil change took 4 hrs was told 1 hr . Went to ask about it was told they are running behind. Been told this before. Not the first time this happened. Oil change took 4 hrs was told 1 hr . Went to ask about it was told they are running behind. Been told this before. Not the first time this happened. Had an appointment too, but it's a shame that they dont even honor appointment time. They didn't even get to it for 3 hrs. They didn't even have anything to drink and had to wait that long. Last trip here. Other vehicle is serviced at silsbee and takes 45 min. More

2018 Highlander Regular Maintenance Philpott did a great job at performing the regular maintenance on my vehicle. It was time for the Texas inspection sticker to be renewed. They took c Philpott did a great job at performing the regular maintenance on my vehicle. It was time for the Texas inspection sticker to be renewed. They took care of that as well. When they were through, they sprayed disinfectant (coronavirus) on the door handle & steering wheel. I appreciated them taking such safety measures. They do good work. More

I had a recall - I was not offered the shuttle service over the phone. It would have been less hassle for me. I went back to pick up the car and it was not ready, then I was offered the shuttle service. ( over the phone. It would have been less hassle for me. I went back to pick up the car and it was not ready, then I was offered the shuttle service. (After 2 favor rides) Britney was very courteous and professional- A procedure should be in place More

Came for a Recall They took care of me, the recall fix took longer than I expected, and based on their estimated time. (More than 2.5 hours) At the end the car was read They took care of me, the recall fix took longer than I expected, and based on their estimated time. (More than 2.5 hours) At the end the car was ready but the lady that was helping me went to have lunch or something, I had to go and ask for my car which was ready I don´t know how long ago but at least 10 minutes and I was crazy about getting going. When I get in the car, it looks like the technicians put tools on top of the passenger seat and the seat was dirty, I had to go back and report it. They helped right away and cleaned it very well, but at that point, I was a little uncomfortable with the service. I wanted to check options to trade in but at that point, I just wanted to go home. And I felt they did not have much stuff going on because of the COVID-19 so it felt like they were with the guard down that day. Usually, I receive good care and good results. Just please talk to the technicians, that was the part I didn´t like the most. More

They had a very good virus protection setup, were friendly and the work was done in a timely manner. Have always been pleased with their service in the 7 years that they have been servicing my truck. friendly and the work was done in a timely manner. Have always been pleased with their service in the 7 years that they have been servicing my truck. . More

Very timely, and professional. Gave me recommendations for further upkeep. The part came in ahead of time, plus the service was completed ahead of schedule, as well. for further upkeep. The part came in ahead of time, plus the service was completed ahead of schedule, as well. More

scheuled maintenance service My call to you was handled courteously and provided the information I needed.. My visit for service was handled quicker than I expected. The person My call to you was handled courteously and provided the information I needed.. My visit for service was handled quicker than I expected. The person who took care of my visit was extremely courteous and helpful in answering the questions I had.. The service I had done is the fist I had done in you shop on THIS VEHICLE. Everything seems to be going well.. Thank you More

Easy in and out great staff job well done❗️👍 Due to virus concerns we had limited exchange but the staff was very accommodating and efficient . The work was done promptly and with care to maintai Due to virus concerns we had limited exchange but the staff was very accommodating and efficient . The work was done promptly and with care to maintain sanitary separation . Good job all hands. More

Philpott's Service department is very professional and speedy. I never feel pressured to get recommended services but they are happy to provide quotes on prices for said services. When you take your vehic speedy. I never feel pressured to get recommended services but they are happy to provide quotes on prices for said services. When you take your vehicle in you expect timeliness and professionalism and Philpott scores A+ in those categories. In the time of the covid-19 virus I was happy to see Philpott's employees taking great precaution to maintain social distancing measures and ensured it didn't interfere with the services I needed. Great experience. Will continue coming to Philpott for all service needs. More

Love Philpott This dealership has professional & outstanding service. The atmosphere @Philpott is pleasant and inviting. I love everything about this dealership. My This dealership has professional & outstanding service. The atmosphere @Philpott is pleasant and inviting. I love everything about this dealership. My vehicle purchase was a good one. Kendall was a great salesman & the (FYNE) finance man was amazing as well. All of my service appointments have been good ones as well. I don't even dread going to my service appointments, I actually look forward to them. Tracy & Brittney are wonderful managers. Courtney is wonderful and the cashiers in the back are great too. I even saw some service mechanics @the Shell station after hours on evening and they were pleasant away from the job. If you are looking for a Toyota, Philpott is where you should go. If Mr. Toyoda were alive today, he'd be PROUD. I'm a customer for LIFE! More