Philpott Ford - Service Center

September service The service done on my 2016 F-250 was completed in less than 2 hours. The work was done professionally and right. I hope all service departments do as The service done on my 2016 F-250 was completed in less than 2 hours. The work was done professionally and right. I hope all service departments do as good a job as Philpott Ford. More

Great first experience at Philpott I did not buy my Ford truck here but the service was excellent. Got my oil change and regular service fast and got me back on the road. The service I did not buy my Ford truck here but the service was excellent. Got my oil change and regular service fast and got me back on the road. The service manager helped me go over some of the features in my truck that I was having issues with. She was very knowledgeable of the features and the vehicle. More

Recall for transmission reprogram Very friendly and helpful with having the work done in a timely manner. All the employees were friendly and helpful. Very nice experience would return Very friendly and helpful with having the work done in a timely manner. All the employees were friendly and helpful. Very nice experience would return again More

Slower service I have in the past have all ways set appointments to have my truck service at PhilPott. This last time I had a 9:30 A.M. appointment that I made a we I have in the past have all ways set appointments to have my truck service at PhilPott. This last time I had a 9:30 A.M. appointment that I made a week in advance. It took them a hour and a half to service. I feel if someone took the time to set an appointment and shows up to there appointment should be a head of people show up out of the blue. More

Outstanding service! Brought my truck in for a recall... Stacy Moffett is always a pleasure to do business with. He’s very thorough and cares about his clients. Brought my truck in for a recall... Stacy Moffett is always a pleasure to do business with. He’s very thorough and cares about his clients. More

Oil change and warranty service Philpott Ford service has always been very reliable. I have always been able to count on getting my vehicle serviced and repaired. Tabitha was extreme Philpott Ford service has always been very reliable. I have always been able to count on getting my vehicle serviced and repaired. Tabitha was extremely helpful with my service questions. The service department is the reason I purchased my F-350 from Philpott Ford. More

Excellent Service Department I had a 7:00 am appointment for oil change and tire rotation. At 7:00 am I was checked in. Was out the door by 8:05 am with all service completed. I had a 7:00 am appointment for oil change and tire rotation. At 7:00 am I was checked in. Was out the door by 8:05 am with all service completed. I have ALWAYS had excellent service at Philpott Ford. More

Needs Improvement I had an 8:30am appointment this past Saturday and arrived a little early so I wouldn't miss it. The advisor told me it would be a wait due to the nu I had an 8:30am appointment this past Saturday and arrived a little early so I wouldn't miss it. The advisor told me it would be a wait due to the number of walkins they had, which completely negates the point of having an appointment. I asked him if it even helps to make an appointment and he said sometimes it does and sometimes it doesn't. That is a horrible policy. At any other dealership I have ever had maintenance work scheduled for a vehicle they always put appointments first as they should. I finally left between 9:30-9:45 and their service techs left plastic covers on my seat and paper mats on the floor board that I had to remove for them. When I got halfway down the road my windshield wiper fluid low alert came on because they didn't refill it for me. Isn't that a basic thing that gets done when you do an routine maintenance check? I didn't have time to go back so I bought some yesterday and did it myself. They're sloppy and need a better policy in place for people that make appointments. More

Service work. Tabitha McCray worked very hard with her service department to figure my trucks issues. She also spent alot of time on the phone with my "extended wa Tabitha McCray worked very hard with her service department to figure my trucks issues. She also spent alot of time on the phone with my "extended warrant" Ihad purchased trying to explain things to them in an effort to have them pay some of my expenses. I have never had a bad experience with service department and service advisors at Philpott in Nederland. More

Check engine light on Thanks to Ed Marcus for scheduling an appointment the day I called about my F250 check engine light on. He frequently called me about the status on th Thanks to Ed Marcus for scheduling an appointment the day I called about my F250 check engine light on. He frequently called me about the status on the repairs and the timing for completion. His knowledge of Ford trucks is amazing and reassuring. More