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61 Reviews of Philpott Ford - Service Center
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December 05, 2020
Car wouldn't start and battery wouldn't charge. Suspecting a problem with the alternator I had Ford Assistance tow the vehicle to Philpott Ford Service. My service advisor was Keegan Johnson. Hi Suspecting a problem with the alternator I had Ford Assistance tow the vehicle to Philpott Ford Service. My service advisor was Keegan Johnson. His attention was superb. Explained that he wasn't certain how soon they could service my car since it was the end of day and unscheduled. Brought it in Tuesday evening and had it back Thursday afternoon. Confirmed bad cell in battery, no electrical problems. Did overall checkup, oil change and tire rotation. Keegan was very courteous, attentive and made sure that my battery was covered under warranty. I highly recommend Keegan and the Philpott service department. More
by kbadeaux
Employees Worked With
Keegan Johnson
November 30, 2020
Service is always great which is why I keep coming back. Everyone is always knowledgeable and not super pushy, give needed recommendations but don’t push it down your throat Everyone is always knowledgeable and not super pushy, give needed recommendations but don’t push it down your throat More
by tsatcher1227
Employees Worked With
Stacy Modfitt
November 25, 2020
Philpott Ford Nederland has a great service team. They are friendly, quick service, reasonable rates, and clean atmosphere. I use them for all my service needs. are friendly, quick service, reasonable rates, and clean atmosphere. I use them for all my service needs. More
by 00cruzer
Employees Worked With
Michael Toliver
November 02, 2020
I Enjoyed working with him. He was very helpful and he explained everything as we were making arrangements. He was very helpful and I will come again. Thanks explained everything as we were making arrangements. He was very helpful and I will come again. Thanks More
by Stanleymitchell3115
Employees Worked With
Mr Speight
October 25, 2020
we have used hydundai, toyota and ford service. we have always been treated good along with great service. philpott seems to hire the best employees. always been treated good along with great service. philpott seems to hire the best employees. More
by douglashavens57
Employees Worked With
Keegan Johnson.
October 21, 2020
She was very knowledgeable and helpful about it all. Talked me through the services due on my pickup and explained in detail what they would be doing. Talked me through the services due on my pickup and explained in detail what they would be doing. More
by Jazzyjeff
Employees Worked With
Latasha
October 21, 2020
They attempted deceive me and made excuses and tried to change their story. Even the salesman said he told the service writer not to "fluff" me because I knew my stuff. I've turned wrenches for 30 years change their story. Even the salesman said he told the service writer not to "fluff" me because I knew my stuff. I've turned wrenches for 30 years and basic maintenance even on the newer vehicles is quite easy, and easy to keep tabs on. I came in for a brake booster replacement on my daughter's 2011 Ford Edge, under factory extended warranty and check an oil pressure sensor that flashed a warning. Of course no charge on the booster, no diagnosis on the oil pressure sensor, and then they had a list of $400-$500 worth of maintenance items (no warranty coverage) that needed immediate repair/replacement. When I called them on it, because we bought the car FROM THEM, 3 months earlier (~2k miles), they made excuses and lies as to how they came up with those "needed" repairs. I have pics of the item's status and they are nowhere near failure or required replacement. Had my wife or daughter been dealing with them they may have been successful at bilking them out of that money. I will be contacting the general manager, and NEVER doing business with them again, Really sad as we just bought a 2019 Expedition in February, and have purchased 3 other vehicles with them in past years. More
by WB
Employees Worked With
Keagan, April, Chip
October 16, 2020
$50 basic oil change, supposed to have done multipoint inspection but proved that was not done as tire pressure was lower than it was supposed to be and when finished with service tire pressure was never inspection but proved that was not done as tire pressure was lower than it was supposed to be and when finished with service tire pressure was never adjusted to OE spec. Oil life monitor was not reset by technician when oil was changed as myFord app is still telling me I need to schedule service soon only 8% oil life. It’s been raining so I will have to verify my oil was actually changed when it stops. Hopefully my $50 did actually get the oil at least changed. More
by 92fordman
Employees Worked With
Latrecia Saurage
September 25, 2020
Keegan was very professional and personable. He was a superdelegate service rep and kept me informed as to the status of my vehicle. Thank you Keegan! superdelegate service rep and kept me informed as to the status of my vehicle. Thank you Keegan! More
by Suzi038
Employees Worked With
Keegan
September 20, 2020
Very knowledgeable personnel. All of the insurance paperwork was handled in house without issue. The body repair was done perfect. Will use again in the future. paperwork was handled in house without issue. The body repair was done perfect. Will use again in the future. More
by lobo241
Employees Worked With
Phillpott Collision Center
