Philmark Motorcars

Outstanding experience! As an African American male, Outstanding experience! As an African American male, it has always been a challenge for me when visiting a car lot thats loaded with expensive car Outstanding experience! As an African American male, it has always been a challenge for me when visiting a car lot thats loaded with expensive cars. The average salesman at most car lots I've visited, treated me as though they thought I could not afford any of their vehicles, so they usually don't even speak to me … let alone ask me whether or not I need help, or whether I've been helped. I knew right away that that would not be the case, when I visited Philmark Motorcars. Right from the beginning, the people were friendly and professional, and treated me like royalty. I am one of those people who takes their time and has to think about it for several days before making a decision. I never felt like I was being rushed into a purchase decision, and they even allowed me to drive their vehicle and keep it overnight for several days (with a dealer's tag on it), while I debated whether to purchase the vehicle. … this is all while I had not signed any kind of paperwork indicating that I would even be buying the vehicle. It really means a lot to me when a dealer will go above and beyond the call of duty to please the customer in order to gain the business. This is what good customer service is all about. During the buying process, I sadly lost my 92-year old grandmother. The Sales Manager expressed his condolences, and allowed me to grieve the loss without hounding me about returning their vehicle along with the dealer tag, which I kept for several days during the bereavement process. They even agreed to fix some minor problems that I noticed on the vehicle (squeaky door, missing piece of plastic on roof seal, etc.) at their expense. Again, they agreed to do all these things without having any kind of commitment of purchase from me. Therefore, I am happy and proud to recommend Philmark Motorcars as the auto dealer you definitely need to check out before making any decision on all future vehicle purchases. I ended up buying the vehicle (a used Toyota RAV4, in excellent condition, with relatively low miles). This dealer does not have the largest selection of vehicles, but the vehicles are all high quality vehicles. I can honestly say that there was not a vehicle on the lot that I would not have minded being the proud owner of. Should you decide to stop in for a visit, be sure to ask to speak to Mr. Kevin Gentry (the Sales Manager), and please let him know that it was this wonderful reference that sent you his way. More

I purchased an XC Volvo on 2/18/2012. The experience was an excellent one. Phil (the owner), and Kevin G. (Sales Manager) are very professional and organized. They stand by the terms and policies of the co an excellent one. Phil (the owner), and Kevin G. (Sales Manager) are very professional and organized. They stand by the terms and policies of the company. I referred my daughter and she was treated extraordinarily well, and is very happy with her Volkswagen Passat. More

THEY REALLY DELIVERD WHAT THEY PROMISED ME, I WAS A FIRST THEY REALLY DELIVERD WHAT THEY PROMISED ME, I WAS A FIRST TIME BUYER AND HONESTLY AND TRULEY SAM DID TAKE EXTRA CARE OF ME BY SHOWING ME MY OPTIONS THEY REALLY DELIVERD WHAT THEY PROMISED ME, I WAS A FIRST TIME BUYER AND HONESTLY AND TRULEY SAM DID TAKE EXTRA CARE OF ME BY SHOWING ME MY OPTIONS, WENT OVER THE CAR COMPELETLY AND HE WAS EXTREMLY FRIENDLY AND VERY PROFFESIONAL. ONCE I TOLD HIM ABOUT THE CAR I LIKED HE WENT ABOVE AND BEYOND TO MAKE IT HAPPEN. MR PHILIP PERSONALLY GOT INVOLVED IN THE DEAL WHICH WAS THE OWNER AND I WAS REALLY IMPRESSED BY TREATING ME LIKE A CUSTOMER AND NOT A NUMBER. I WOULD RECOMEND THIS DEALERSHIP WITHOUT HESITATION. More

My wife and I bought a 2005 BMW 325x1 two months ago. The sales staff at the time promised to 1) buff out the milky headlight, 2) replace the mats and 3) replace some tools when the tags came in. Last week m sales staff at the time promised to 1) buff out the milky headlight, 2) replace the mats and 3) replace some tools when the tags came in. Last week my wife called to ask where the tags were. Staff said they did not know. My wife got understandably upset and they acted ignorant. My wife called back to try to talk to the manager and got hung up on. I called on Monday this week and told Kevin, the Sales Manager,  that the tags were expiring, we were owed certain things and we have not gotten them. Kevin, the Sales Manager, claimed ignorance about the tags and what was owed, but that he would look into it. I gave him our VIN and faxed him what his sales staff drew up. At some point he acknowledged that PhilMark owes us tags and the other things. I told him I could get the tags here and the other things for $400 to $500 and that I do not want to drive back and forth to PhilMark more than once because we are over 50 miles away. The next day, which was the day the tags were expiring, I understood that he had the tags and other items and that my wife should drive up there to get the tags put on and collect the other items. My wife called to confirm and she understood him to say that he did not have the other items. She told him to Overnight the tags and she called me and told me that Kevin would not be able to get it all resolved before the tags expired. Kevin had also asked me to fax back to him again the list of items, and I wrote on there that I was unhappy with PhilMark's performance - could this possibly be a surprise? Kevin called me back while I was in a meeting to tell me that he was surprised, and that my wife had been rude, and that he had only had that job for two weeks. I explained to Kevin that PhilMark had @#$^ed over my wife - how would he feel if someone took away his tags so he could not legally drive his car? Of course my wife is upset with PhilMark and it shows - don't be surprised! I explained to Kevin that he was working for an organization that apparently did not always do everything right and he had to deal with the unhappy customers that is part of that job he has. Kevin also told me that PhilMark now only honors obligations in writing on one of their "We Owe" forms. My wife called PhilMark back the next day and she says she talked to Kevin, but the person she talked to said they were not FedExing the tags, but that she should - get this - drive up there and when she is stopped and cited by the police for driving on an expired tag, Philmark would pay for it. I told her she could not have been talking to Kevin because he would have put that on a "We Owe" form. For those who don't know, it is not contractually binding for one party to pay another party to do something illegal when the other party gets caught. I'm thinking small claims court at this point - I don't see any point in trying to continue to talk to these amateurs. More

Well, I gave Philmark Motorcars the review that I did, because they have great customer service. They treat everyone, and I mean everyone, with the respect they deserve no matter what. They have great dea because they have great customer service. They treat everyone, and I mean everyone, with the respect they deserve no matter what. They have great deals with cars, and if you could not afford the car that you were looking at and wanted, then they would work with you to get the price down to the amount you both can work with. Also, when i was talking to the owner, Marc, he said that Philmark has alot of experience, because they opened about seventeen years ago. It is nice to know that the people/ company fixing your car has enough experience to know exactly what to do. Philmark's workers are very nice, and listen to everything you have to say about the problems with your car, and by the time your car is finished, all the problems are gone. More

My wife and I bought our vehicle from Philmark Motorcars on December 2005, ever since, every time when our vehicle needs service we take it to Philmark Motorcars. We have been very happy with over all expe on December 2005, ever since, every time when our vehicle needs service we take it to Philmark Motorcars. We have been very happy with over all experience with the dealership and the crew that we have been dealing with. We are planning to buy a second vehicle shortly and my first and last stop would be "Philmark Motorcars". We like to thank you for making us part of your family because you guys treaded us like one. Sincerly, James More

My wife and I purchased a 2005 Mercedes S500 from Mr John Harb in March of 2007. The service we received was excellent , these guys went over and beyond to make sure that we were completely satisfied. There Harb in March of 2007. The service we received was excellent , these guys went over and beyond to make sure that we were completely satisfied. There were a couple of minor imprefections with the car , John scheduled an appointment the very next day, provided us with a loaner car and the car was ready that evening. These guys are the best. I would recommend anyone to purchase a car from Philmark Motorcars. Thank you Philmark, we love our BENZ. More

I bought a mercedes benz S430 on may 2007 and all I could say is thank you philmarkmotorcars for making my buying experience a good one. I love my car and I would certainly reffer my friends as well. say is thank you philmarkmotorcars for making my buying experience a good one. I love my car and I would certainly reffer my friends as well. More

I purchased a 2004 BMW 545i from PhilMark Motorcars in March 2007. PhilMark advertised the car as having a BMW sports package, but the car did not have the complete BMW sports package. The car should ha March 2007. PhilMark advertised the car as having a BMW sports package, but the car did not have the complete BMW sports package. The car should have had the 18' sports wheel, but PhilMark switched out the tires and I ended up getting 17' wheels. When I found out I was misled, I contacted PhilMark to correct the situation. I spoke with the saleman, John Harb, as well the co-owner, Mark Khouri about the issue thinking it was simply an oversight. PhilMark was basically unresponsive and winding up telling me that I should have known better. I've currently filed complaints with the Better Business Bureau as well as the Maryland State Attorney General's office. If PhilMark continues to avoid me, I will take them to claims court. PhilMark sells decent vehicles, but beware of their shady business practices. More