Phillipsburg-Easton Honda

I purchased a pre-owned 2018 Honda Pilot from PE Honda in early 2021 with just 32,000 miles on the odometer. Everything seemed fine initially, but by mid-December 2021, I started experiencing troubling sympt early 2021 with just 32,000 miles on the odometer. Everything seemed fine initially, but by mid-December 2021, I started experiencing troubling symptoms. The vehicle would suddenly buck and harshly shift when accelerating between 20-30 mph. On December 18th, 2021, I brought my Pilot to PE Honda's service department. They kept it for an entire week but ultimately claimed they couldn't identify any issues. Since the problem persisted, I returned on December 31st describing the same symptoms, yet again they found "nothing wrong." The transmission problems steadily worsened over the following months. Eventually, I found myself in a ridiculous routine - having to pull over and completely restart the vehicle at least once weekly whenever the bucking became severe. This temporary fix was the only way I could make the car drivable again. By summer 2022, with the vehicle at 52,000 miles, I returned to PE Honda in frustration. After several days of supposed diagnostics, they still claimed no mechanical issues existed but recommended multiple transmission fluid flushes totaling nearly $1,000. This suggestion particularly bothered me because Honda's own maintenance schedule doesn't recommend transmission service until 60,000 miles, and they classified this as routine maintenance, meaning my warranty wouldn't cover any of it. I reluctantly agreed to a partial service, spending about $350. While this improved things temporarily, within a few months the transmission problems returned, and I was back to my weekly roadside restarts. I've since stopped visiting PE Honda entirely as they've demonstrated they either cannot or will not properly diagnose and fix whatever is wrong with my vehicle. When I originally purchased this Pilot, my salesperson Eric V. emphasized Honda's legendary reliability and outstanding customer service. He specifically assured me "Honda takes care of its customers" and that I wasn't just buying a car but "the Honda experience." My actual experience has been completely opposite of these promises. Despite having an active warranty, I'm still dealing with this maddening transmission issue every week. What should have been a dependable family vehicle has instead become a source of constant anxiety and disappointment. I genuinely regret purchasing both the vehicle and warranty from PE Honda, and I've learned an expensive lesson about empty sales promises. More

It's been many many years since I bought a new car. Too many to mention. I could not have asked for a better guy than David Ball to show me the way. This man is courteous , honest , easy to talk to , a Too many to mention. I could not have asked for a better guy than David Ball to show me the way. This man is courteous , honest , easy to talk to , answers all questions , gave me his cell number , answered all my calls , questions , & concerns. It's been almost 2 weeks since I bought my car. And david and I still keep in touch. I bought a Honda civic hatchback sport hybrid touring edition. ( 2025 )..im still getting familiar with the screen and controls but david is always there to help me. Either via text , e mail or phone. Phillipsburg/ easton honda is a fine place to purchase your new vehicle. Ask to speak to david ball. I promise you...you will be very glad you did. The best !!!! More

Purchased my vehicle at PE Honda w/ Tony. It was my first time purchasing a new vehicle and he made the entire car buying process very easy and smooth. I would definitely recommend PE Honda & It was my first time purchasing a new vehicle and he made the entire car buying process very easy and smooth. I would definitely recommend PE Honda & Tony to anyone who is looking to purchase a vehicle. More

There is no way these reviews are real! !! This dealership and their service department are an absolute scam. They will do nothing but overcharge and lie to you about what you need in repai !! This dealership and their service department are an absolute scam. They will do nothing but overcharge and lie to you about what you need in repairs. They actually sold me a new car with roof racks that came with only 1 rack and tried to say that is how they come... More

Nothing but an excellent experience from start to finish. Derrick and his team were transparent, friendly, honest, and a pleasure to do business with. Derrick and his team were transparent, friendly, honest, and a pleasure to do business with. More

All communication was online or over the phone. ..made if very easy, gave me a fair and reasonable offer on my trade in, we bought our new vehicle in one hour, it was nice to deal with a quality com ..made if very easy, gave me a fair and reasonable offer on my trade in, we bought our new vehicle in one hour, it was nice to deal with a quality company, it was worth the trip from PA, Tony is the best salesperson I have delt with to date, Our finance agent made the transaction very easy...he did not push for unnecessary extras! More

Just leased a 2025 pilot touring for less than lehigh valley honda was charging for the EXL. Mark anthony was very professional and gave me the best deal in the country. Ask for mark when you come here a valley honda was charging for the EXL. Mark anthony was very professional and gave me the best deal in the country. Ask for mark when you come here and i guarantee you will thank me for ever. #certifiedselfies More

Leasing a car can be stressful but the staff at Honda made it seamless and rewarding. Tony was great, he worked with us to get a deal that fit our budget. I highly recommend this dealership, wonderful al made it seamless and rewarding. Tony was great, he worked with us to get a deal that fit our budget. I highly recommend this dealership, wonderful all around! More

I have always gone to PE Honda because they liste to you in regards to wha you want and are very friendly and positive about it !! Mike was great to work with but was new so I then worked with Tony...really in regards to wha you want and are very friendly and positive about it !! Mike was great to work with but was new so I then worked with Tony...really great to work with!!! More

I was at Phillipsburg Easton Honda body shop to detail my car to trade it in for a new car. Anthony Cangelosi the manager of the body shop told me to see Tony "Banks" Innarella. Anthony called Tony and he wa car to trade it in for a new car. Anthony Cangelosi the manager of the body shop told me to see Tony "Banks" Innarella. Anthony called Tony and he was there at the body shop to meet me in minutes I was at 3 other Honda dealerships and I was most comfortable working with Tony. Going back and forth negotiating prices and different add on packages I got him to a deal that I was comfortable with. I was a hard negotiator and put him through a lot and he never got annoyed. He is very pleasant and funny man to deal with because we joked around a lot. Because I was there for a long time to finalize the deal I was given 66% reduced price on Platinum Plus coverage which covers my vehicle from A- Z. After I took possession of my vehicle I went to Tony many many times to ask him questions and help with features on my vehicle that I did not understand. He was very helpful. If you need a vehicle, ask for Tony Banks. I highly recommend him. Mario S. More