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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,834 Reviews

1,834 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 08, 2024

The service was faster than I thought it would be and everyone was very courteous, thank you! More

by newcandy11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 09, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 07, 2024

I have been disappointed with the failure of the service department to fix the stop/go feature of my truck and the disconnect service on the navigation screen. The truck overall is fine the service departme More

by HILLj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

October 06, 2024

Your service dept had our vehicle for 10 days and never touched it. We took it back and went to another mechanic More

by CGRANT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Wulff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

October 06, 2024

Paid over $250 for service, didn’t explain what was done on my truck, I had to ask, the dealership didn’t wash my truck either. The service department is substandard in my opinion. More

by 2014REBECCAESCOBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Oct 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

October 06, 2024

I have purchased several vehicles from Chrysler Jeep dodge ram and they always treat me like the most important guest when I come in for service More

by JIMGOGUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 05, 2024

The service department staff was very professional, helpful and super efficient!! It was a great experience! More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only
Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 05, 2024

They were friendly and helpful. They took me in without an appointment and my vehicle was done ahead of the time they told me. Very greatful More

by pk196621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 04, 2024

Service Advisor Jeff Smith was outstanding. He facilitated accomplishment of repair in very short time. Truck had dying battery. More

by Sundogrunner7522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Oct 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 04, 2024

Very professional and courteous employees Oil change service was done promptly The waiting room clean More

by FB2K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 04, 2024

Poor communication. No support from Ram for backorder anti lock brake module. They charged me for something I felt should have been covered by my extended warranty. I More

by DANMC234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair writers
Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

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