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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,834 Reviews

1,834 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 17, 2024

Polite, knowledgeable fast service advisor. Service was performed timely and problem corrected first time. Will continue to have vehicle serviced at this location. More

by jglover4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 17, 2024

Jim is the best service advisor he is helpful and provides the directional support a customer needs More

by STEVE.HEINTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stickley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gslvin
Oct 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Steve, We are very happy to hear that Jim provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

October 16, 2024

Will not use this service center again - horrible customer service. Do not trust the work was done correctly - have taken my Durango for 2 other opinions and they agree work very sloppy More

by STACI9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

October 15, 2024

No start issue. Tried to jump it. Would start but not stay running. No appointment. Vehicle was towed in and was ready in less than 24 hours. I can ask for more than More

by SCOTT@SCOTTSRECREATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Oct 16, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Scott, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

October 15, 2024

They fixed my vehicle correctly. It took almost a week for parts to arrive, but that wasn't the service center's fault. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Moret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 15, 2024

I've never bought any vehicles from Philips Chrysler, I've been to there service center 2 times and both times the service was excellent More

by jsp460
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 16, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 14, 2024

The phillip’s staff was very courteous and efficient. My vehicle was in the dealership for a very shirt period of time. I would highly recommend them to my friends! More

by DON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Moret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Don, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jose, Susanna, and our team. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

October 14, 2024

I always use Phillips service center. They make sure my warranty is covered and I don’t have to worry about what might happen if I have problems…they are already familiar with the truck s More

by Lincoln125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Oct 15, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Lincoln, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

October 11, 2024

The service department staff at Phillips Chrysler Jeep Dodge Ram were friendly and responsive. A great experience! More

by P_HAFFNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Oct 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

October 11, 2024

From beginning to end of my time in the service department, everyone was courteous, cheerful, professional, & efficient They will get all my future service business . More

by treemanmills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Oct 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

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