Phillips Chrysler Jeep Dodge Ram - Service Center

Jeff Smith was so patient and helpful when I brought my Jeep Cherokee in for recall issue. I noticed one of the lights on the front of my car was out. He helped me figure out how to replace it on my ow Jeep Cherokee in for recall issue. I noticed one of the lights on the front of my car was out. He helped me figure out how to replace it on my own as I couldn't afford the dealership cost Thank you so much!! More

Very efficient and helpful customer service. I appreciate how the team was committed to helping me and even stayed late. I appreciate how the team was committed to helping me and even stayed late. More

Lou was very kind and helpful! He jumped in to lend us a hand and answered all our questions He jumped in to lend us a hand and answered all our questions More

We went to the dealership process was easy the sales representative was nice and professional except we never got a call/text/email back from him when our taillight was in and when we could bring it in representative was nice and professional except we never got a call/text/email back from him when our taillight was in and when we could bring it in to get the ceramic coating we paid for. More

The dealership is always professional and concerned about the customer. The service department is always on point when it comes to your vehicle. Jim is the greatest. the customer. The service department is always on point when it comes to your vehicle. Jim is the greatest. More

I showed up for my appointment, the service order was wrote up quickly and my car was moved in for the service on time. The service was completed quickly and completely. This is my second service at this wrote up quickly and my car was moved in for the service on time. The service was completed quickly and completely. This is my second service at this dealership and I plan on having both my cars serviced at Phillips CJDR. More

This place is the worst dealership I ever been to. Very rude employees and just ignore customers Very rude employees and just ignore customers More

I have never had such a bad experience with a dealer, there isn’t any amount of words that I could type that would adequately describe the level of incompetence and number of problems that this particula there isn’t any amount of words that I could type that would adequately describe the level of incompetence and number of problems that this particular dealer has. They have completely forgotten or lost my vehicle for two months and have charged me over and over again for diagnostic testing that didn’t even reveal the issues my vehicle had. I took my Jeep to a local mechanic and they found the issues and had them fixed within a week, and any other issues that have arisen have been handled properly with great customer service. Do not bring your vehicle here if you actually want the problem to get fixed, or if you plan on having your vehicle back in a timely manner. More

Poor communication from service advisor. Worked was done correctly by their technician. Never spoke to our advisor throughout the entire process. He tried to call my wife at work. I gave Worked was done correctly by their technician. Never spoke to our advisor throughout the entire process. He tried to call my wife at work. I gave my number to others and left numerous voicemails. Unfortunately will not return. A service advisor main goal is to communicate, he failed to do so. More

I took my Jeep Liberty in for an oil change. Service was fine. I realize this might be insignificant, but it’s something that bothers me. I had a new sticker with next oil change info. What Service was fine. I realize this might be insignificant, but it’s something that bothers me. I had a new sticker with next oil change info. What I don’t understand is why the remains of the previous sticker was not removed. Taking care of little things like this goes a long way with me. More