Phillips Chrysler Jeep Dodge Ram - Service Center

Great customer service. Fast and efficient service. Friendly and professional staff, willingness to support and meet the needs of their customers without hesitation. I was Fast and efficient service. Friendly and professional staff, willingness to support and meet the needs of their customers without hesitation. I was very pleased. More

Scheduled an oil change Tuesday October 22nd. When I pulled into service I was greeted by "is you keys in you truck?" I said "yes and how is your morning" with a response of "fine". John the Serv When I pulled into service I was greeted by "is you keys in you truck?" I said "yes and how is your morning" with a response of "fine". John the Service Supervisor took my information and said "we will call you in the waiting room". Neither said Good morning or how's your day, nothing. Once in the waiting room John walk in and on his way to the cash window shouted a name that no one heard. Dropped of the paper work and stated to walk by out when several customers "sir what was the name?". John turned and said" Santure" (my Last name) and walked out. I have has 12 oil changes at your location in the last 24 months, all of those times the service supervisor would say a name wait for the person to come up and review the service and answer and questions. Not this time. I sure your people work hard but your customer service sucks!!!!! I hope this finds the Service Manager and the Dealership Leadership team to use as a coaching moment. I have to drive 40 miles to get to your location would appreciate at least a Good Morning. I give you this feed back as I spent 35 years in the customer service business and would get frustrated because it's not that hard.. More

Jose was extremely helpful and professional and the extended warranty work done on my 2019 Ram was completed in a very timely manner extended warranty work done on my 2019 Ram was completed in a very timely manner More

Good service was in and out in about 45 minutes for a safety recall on my pick up. safety recall on my pick up. More

Was able to get an appointment right away. Staff was friendly. Waiting area was clean and comfortable Staff was friendly. Waiting area was clean and comfortable More

Excellent sales staff and service department. My family and I have purchased several vehicles from this dealership,and would recommend it. I am getting ready to purchase another vehicle and it w My family and I have purchased several vehicles from this dealership,and would recommend it. I am getting ready to purchase another vehicle and it will be from Phillips. More

Timely service. Super easy to make service appointments. Excellent and very professional staff. Comfortable waiting room pet friendly Super easy to make service appointments. Excellent and very professional staff. Comfortable waiting room pet friendly More

Great experience. Especially since this was my first experience with Chrysler, Jeep, Dodge service. I have previously had other brand vehicles and OEM experiences. J Especially since this was my first experience with Chrysler, Jeep, Dodge service. I have previously had other brand vehicles and OEM experiences. Jose was terrific to work with. Very happy. More

Amazing service and parts professionals. Very quick service. Everything was as you would expect from a 5 star dealership. I will only purchase my parts and get my vehicle serviced here. Very quick service. Everything was as you would expect from a 5 star dealership. I will only purchase my parts and get my vehicle serviced here. More

Terrible Terrible Terrible Will not be back and never recommend them, Car still Broken. Yuk recommend them, Car still Broken. Yuk More