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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,838 Reviews
Call Service Center (352) 732-7577

1,838 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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March 02, 2024

Was told my truck would be done by end of week. After several calls and voicemails left with the service department, still have not received a call back regarding my truck. The end of the week has More

by cleo7226
Recommend Dealer
No
Employees Worked With
N/a
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Mar 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

March 01, 2024

All good sales service financial. Would use again and recommend to others. Attentive to customer needs More

by KARENVG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mister
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Mar 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

February 29, 2024

Very quick and courteous service. Professional in every way! I would highly recommend Philips Chrysler Jeep. More

by KFCHARKOWSKI
Recommend Dealer
Yes
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Mar 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

February 29, 2024

Had new tires put on mechanic broke one of the sensors for the tire center for low air Pressure. Sonny said his boss was not putting any more money into the truck. As is well when I bought it' as is' it w More

by Bob.romain
Recommend Dealer
No
Employees Worked With
Sonny
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Mar 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly or let us know the best way to contact you and we will reach out. Don Wulff General Sales Manager 352-732-7577 x 141

February 28, 2024

Can't describe in a few sentences. I was there for 5.5 hrs and my car was not done. More

by LUBASICIENSKI
Recommend Dealer
No
Employees Worked With
Never got his name until I got the paperwork
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Feb 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

February 28, 2024

My experience with the dealership was great and the service to my vehicle was awesome. My Dodge Challenger is fixed and my car is running again. I am a satisfied customer. Thanks More

by willis5158
Recommend Dealer
Yes
Employees Worked With
James Garvin (the assistant service manager)
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Feb 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Willis, Thank you! James and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 28, 2024

It was quick and easy. I was in and out quick. The waiting room was nice and coffee was offered. More

by GREATADVENTURERANCH
Recommend Dealer
Yes
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Feb 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

February 28, 2024

Poor communication poor service Lack of knowledge Hidden fees Unable to reach service department via phone More

by gregorymjs
Recommend Dealer
No
Employees Worked With
Not sure Bounced around
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Feb 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

February 27, 2024

Very happy to have had Brian and Kevin taken care of me. Brian was not pushy like most salesman. He was very understanding and did the best he could get things where I needed them to be. Kevin also was very More

by michelescottappie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian and Kevin and they were absolutely wonderful. I would definitely recommend my friends coming there
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Jul 12, 2024 -

michelescottappie responded

I am very grateful for everything that Brian and Kevin did to help me get this van. My Hyundai was on its last leg and it was great. Be able to go home and something else that day.

Jul 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Michele, Thank you for the kind words for our service department! We look forward to sharing your compliments with Brian and Kevin. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

February 26, 2024

There was some confusion caused by lack of communication within your staff. Otherwise , I'm happy. More

by LSCCL2013
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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