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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,838 Reviews

1,838 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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March 13, 2024

Dropped my car off for a service light that was on and it was fixed promptly. I'm satisfied so far. More

by TRINETTAANDERSON
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Mar 13, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Trinetta, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

March 12, 2024

The experience was satisfying. A lot of professional people and great communication Exceeded our expectations More

by CRAIG.MERZ
Recommend Dealer
Yes
Employees Worked With
many awesome people Jose Andruth (spelling)?
Jul 15, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Craig, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

March 12, 2024

He took as much time with us as we needed to answer all our questions and concerns. He made us feel welcome in the dealership and in the end we purchased the car we had been shopping for. More

by bobneileen2
Recommend Dealer
Yes
Employees Worked With
Joe Davis
Jul 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Bob and Eileen, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

March 11, 2024

While traveling across country and getting very poor dealership, experience from LaBelle, Florida- Yasir explained to me about my vehicle What I did not know. The original selling dealership in Labelle, More

by nu.rachel28
Recommend Dealer
Yes
Employees Worked With
Yasir
Jul 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Yasir and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

March 11, 2024

I've taken my vehicle there several times for the same issues. We've gotten it back broken and often in worse condition than we brought it in. The last 2 times we've brought it in.., they've returned it w More

by ck91184
Recommend Dealer
No
Employees Worked With
Anthony
Mar 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

March 11, 2024

Everything went smoothly. It was a complimentary oil change so I wasn't charged which was very nice. More

by PEKO953
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
I believe his name was John.
Mar 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

March 10, 2024

It took way too long to get an oil change and tire rotation, and nobody seems to care More

by RON_BLY
Recommend Dealer
No
Mar 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, Ron, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

March 10, 2024

Took Jeep Wrangler for oil change & tire rotation. Sat outside watching Jeep being serviced. Tire rotation was never done. When told technician about it, he lied to my face and said he did it when in More

by BOSCHIVANIA
Recommend Dealer
No
Employees Worked With
Jeff
Mar 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

March 09, 2024

had to have vehicle return to dealership because of warped rotor Issue was fixed with no hassles and quickly returned More

by HICKMANJOHN303
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Hickman
Mar 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, John, feel free to contact us at your convenience. Gary Winkler Service Manager (352) 732-7577 ext 107

March 08, 2024

The staff were very friendly and knowledgeable. Derek answered questions I had and let me know when I was all set to go. More

by JOSHTIFF2004
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek
Mar 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to hear that Derek provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

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