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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,834 Reviews

1,834 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 31, 2024

I have always gotten great service from them. I will definitely bring out Jeep back to them. More

by amberdawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Amber, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2024

I went in earlier than our appointment and they were kind enough to slot me in. They were faster than I thought. I'd go back in a heartbeat. More

by mdukhums
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2024

In and out for an oil change and tire rotation and watched a Marvel Movie. More

by rcramm76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2024

Very over priced, labor charges from what’s the “book says it’ll take” rather then how long it actually took. Vehicle still runs around 222°. Replaced parts without consent and still had to pay for the l More

by collins.reba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick, Rinkler?
Nov 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Reba, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2024

Overpaying, 2 different payments , about 6 months ago I was paying $70 less with the same oil type and the rate was the same everything was the same only the calculations was wrong More

by enis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

October 30, 2024

2 hours for an oil change is unacceptable, we will not be back for this kind of service. More

by EICHLERCABINET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

October 30, 2024

Just taken my Ram in for a recall. Very nice service department. Great service. I will definitely go back. More

by bobjuarbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. 10.
Oct 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 27, 2024

Very courteous! The check in fir service was quick. My service rep Arron, kept me informed all throughput the day. My service took all day as I had quite a lot of m More

by MSTIGRLADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika service cashier, 5 stars), Arron (Service Rep., 5 stars)
Oct 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2024

Top notch, although it took two visits to determine and the need to replace the radio both the service advisor (Jim Garvin) and the tech Kennth were extremely impressive. When I picked up the truck Kenneth More

by GARYLNORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gavin, Kenneth
Oct 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, Gary, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2024

Derek Cummings always goes above and beyond in the service dept. He always takes care with making sure my vehicle is done in a timely manner. He is very knowledgeable and great to deal with. More

by AR390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Oct 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Derek met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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