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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,838 Reviews
Call Service Center (352) 732-7577

1,838 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 01, 2024

We were on an a family emergency trip. Our alternator went out. They worked us in and our mechanic was on top of things. We were able to make it to our destination before mom died Thank yo More

by stephenandfaye
Recommend Dealer
Yes
Employees Worked With
John (?)
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Jul 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2024

Got warranty inspection done Form not completed. Not signed Was told information was accepted by corporate More

by wwdaugherty
Recommend Dealer
Yes
Employees Worked With
James Garvin
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Mar 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2024

We were inaccurately told that Dodge does not have a solution for front end recall issues w 3500s. More

by vickibakereventing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff??
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Apr 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

Great communication excellent service Kept me up to date with process. Made me think he cared about the service. More

by Samf279
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
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Jul 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Sam, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

I explained my issues and requests and my service advisor was very helpful in addressing my issues/problem. More

by MCWORTH55
Recommend Dealer
Yes
Employees Worked With
John Gonyer
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

This was a follow up fix with ordered parts. My svce advisor remembered my issue, took care of getting my car in and done timely. More

by MCWORTH55
Recommend Dealer
Yes
Employees Worked With
John-service advisor
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

Professional service done fast Service staff excellent experience, done by appointment on time, quality work More

by Phillips Service
Recommend Dealer
Yes
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

March 26, 2024

Basic no excessive communication Here's the receipt have a nice day No heads up on future needs etc I go there because it's a Jeep More

by Lipachristopher
Recommend Dealer
Yes
Employees Worked With
Don't remember didn't leave impression obviously
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, Christopher, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

March 25, 2024

excellent profesional people and friendly people people that know your job very GENTLEMEN people very nice More

by Lasanta's
Recommend Dealer
Yes
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Mar 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

March 25, 2024

Did what they said they would do and when I had to bring my truck as first time it did not fix the problem Jeremy got me right in ! More

by OPC55
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki in service
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Mar 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

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