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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,838 Reviews

1,838 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 05, 2024

Had warranty service done (replace defective battery and Jeep Wave regular maintenance). Both done quickly and without any issues. More

by RKUIVENHOVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

I received safety advice from technician that helped me feel safe driving in failed condition. He seemed very knowledgeable and thorough. Service also found recalled items and fixed as well. Nice complete More

by Steveo710
Recommend Dealer
Yes
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

Very professional and courteous! Very professional and courteous. Resolved my concerns to my satisfaction. Both Sam and Anthony were very professional and courteous. Resolved my conc More

by Tee
Recommend Dealer
Yes
Employees Worked With
Sam and Anthony
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

This dealership service department is always swamped, but appointments are handled in a timely manner and the staff are always courteous even though you can tell they are stretched. They have a great system More

by Tmtobon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and Cahier
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

Delivered on service as stated. Good attitude and very helpful Parts was very helpful on something extra I purchased. More

by myhotdelta88
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

Had to bring it in 5 times to have it fixed and it still doesn't work!!!!! Very Disappointed!!! More

by kellijb62
Recommend Dealer
No
Apr 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

April 03, 2024

I still have the issue, but was informed that a new update is suppose be out soon. More

by 2012FLHTCU
Recommend Dealer
Yes
Employees Worked With
Jim Garvey
Apr 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

April 03, 2024

Excellent service! We always ask for Jim Garvin for service, when we come in with the Jeep or the Challenger. More

by COLEMANCHRYSLER
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jim, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2024

Oil & filter change started on time, done in less than 45 minutes Excellent service staff, experienced & helpful Hourly rates for service, have increased twice what they should be As a result of this increas More

by Phillips Service
Recommend Dealer
Yes
Apr 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2024

No one calls back ever, regardless of how you leave a message. Then they tell you to repair the wrong item. They do not seem to be fully aware of what is covered by extended warranty. I have had to call More

by LindaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeffrey smith and many msgs for others
Apr 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

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