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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,838 Reviews
Call Service Center (352) 732-7577

1,838 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 10, 2024

Service was fast and friendly. I appreciate that my car was serviced earlier than expected. More

by FORESTMISTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Apr 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2024

They were very helpful and understood my situation. Jeff Smith did a wonderful job getting my Jeep fixed and back to me very quickly. More

by TCHRMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, I don't know the mechanics name
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Apr 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2024

Very friendly staff nice waiting area you should hand out ducks when people get there oil changed More

by ELH3453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear Ken and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2024

2+ hours for an oil change is extreme. Not able to make additional appointments at the service counter, and need to call their appointment phone service. Very disappointing! More

by john.schilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 13, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business, John. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2024

Knowledgeable service writer who explained my problem and how it would be fixed. It was finished on time. More

by wapman.cft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
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Apr 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2024

Scott was excellent, I had a problem with my vehicle and had called the factory regarding it's problem. Scott helped me get through the process and got me the information I needed. More

by rbarv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott service advisor.
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Apr 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Scott, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

Apr 16, 2024 -

rbarv responded

Mr. Winkler, Thank you for running a smooth operation. I spent 32 years in the automobile business and appreciate your efforts. Sincerely, Ray Vance

April 07, 2024

Courteous, efficient, very helpful. Have dealt exclusively Phillips for over 20 years. Never had a complaint. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
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Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your loyal business and this review. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 07, 2024

Always a pleasure when I bring my car in for service. Their professionalism and friendliness is a welcome addition to this experience. It's so nice to have employees recognize and acknowledge you with a More

by CARTOONOLDIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 06, 2024

Salesman, Thomas Bivins was knowledgeable and very helpful without being overbearing. I would recommend him More

by bbar1
Recommend Dealer
Yes
Employees Worked With
Don Wulff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
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Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Thomas had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

April 05, 2024

Good people but too slow. 2 hour oil change is way too long. The waiting area needs to be more comfortable if you are that slow. More

by JDS2008
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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