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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,838 Reviews
Call Service Center (352) 732-7577

1,838 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 30, 2024

Service was quick and reliable for me. Service personnel were very helpful and friendly. Thank you More

by Brenda1484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
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May 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, Brenda, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

April 30, 2024

I had called to make an appointment and was told that they could program my jeep key and cut it for $87. When I got there that morning, I was told that they were unable to cut the key and still charged m More

by Fs781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not deal with any of the above
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May 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

April 30, 2024

Will continue to come back for my oil changes because of how great the service was, everyone was excellent! More

by MMAULDIN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I unfortunately do not remember their names but they worked the morning shift on April 27, 2024 in the service department
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May 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 29, 2024

My issue is not fixed after time and time again! Gary the service manager and John the GM do not keep there word. Key Fob is useless More

by SSIENUTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cherry and Gary in service
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May 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Please provide your name or email so we can look into this matter. Gary Winkler Service Manager (352) 732-7577 ext 107

May 01, 2024 -

SSIENUTA responded

Susan Sienuta ssienuta@gmail.com Your not sorry to hear this because it’s been a 6 month ordeal with multiple complaints If you were the least concerned it would have been resolved. Just remember it’s the little guy with good credit at the end of the day buying vehicles and this little guy, it’s happy and when I’m ready to trade it won’t be with Jeep. Susan Sienuta 423-358-0001

April 28, 2024

I had a wonderful experience. Thank you for such professionalism. I will definitely be back again very soon. More

by adriangarvin87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Staci Ann Mills
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Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Hi Adrian: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

April 28, 2024

you diagnosed my car trouble snd fixed it in 24 hours. I have a 15 year old car and was glad y’all found the part . You also checked the convertible top operation to be sure it worked. More

by PIGGYD76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

April 27, 2024

I always have very good service when ever I bring my Jeep in to any reason More

by patjj6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

April 27, 2024

Poor customer service. Made me felt like I did something wrong. Never will I again. More

by Lamont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Wulff
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

April 27, 2024

They have had my Town and Country for almost 3 weeks now, I have had 1 call regarding status. Numerous messages have not been returned. This is a handicapped vehicle and needed for transportation to doctor More

by judithbrack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim?
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Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Judith and Gail, we discussed this morning our displeasure in the lack of communication from us. We will do better! Gary Winkler Service Manager (352) 732-7577 ext 107

April 27, 2024

Very professional and efficient team thank you associates are very helpful and friendly thank you More

by TIGEREYES1047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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