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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,837 Reviews

1,837 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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May 09, 2024

I like going to Phillips because I know it will be pleasant business, without any frustration. The parts dept and service know their jobs and appear to enjoy working there. It is a pleasant atmosphere More

by Wascally wabbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts, service, and cashier departments.
May 09, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

May 08, 2024

Johnathan the service tech was great. He followed up and took great care of my car. More

by Kafusco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan i service
May 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad Jonathan had the opportunity to work with you and thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be positive. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

May 07, 2024

My service advisor. Jeff was great. The facility is very clean and the people are friendly. I waited for the work to be done in the customer lounge area. Which is very c More

by BNATTERER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service.
May 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Jeff here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

May 05, 2024

Service staff were friendly and helpful trying to resolve my problem. Jeep engineers need to resolve start stop issues on grand Cherokee L More

by GSFRANCISCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the five-star rating. We appreciate your business here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 04, 2024

They diagnosed the problem in my car, but charged me way too much. The regular service for my car was good, but they gave me no updates on when it would be done. More

by claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
May 06, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 04, 2024

This dealership is always helpful and provides great quality service the service department has been helpful always More

by Scottiedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the great review. We truly appreciate your business here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 04, 2024

The job was cheap- no cost to me and retired at sr Louis plant in 08- nov got 30 in. Thanks for good job!! More

by larrylevall14rookiecblb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Recall dept
May 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your five-star review. We appreciate your business here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 03, 2024

Service quality was good. However, waiting ninety minutes for an oil change and tire rotation is excessive. More

by JKPAKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

May 03, 2024

Greeted at arrival, promptly took the Jeep in for repair. Was estimated to take 3 hours but job finished in a little over 1 hour. Thanks for a great job. More

by LYNKNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service
May 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

May 03, 2024

Good fast service. In and out in the time I was told. second service I have had there on my new Jeep. Again, left therewith a dirty car. Almost first glass service. More

by MMCMANUS2324
Recommend Dealer
Yes
Employees Worked With
John
May 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with the Phillips Chrysler Jeep Dodge Ram. We appreciate your feedback and will be sure to address your concerns. We appreciate you being a Phillips Chrysler Jeep Dodge Ram customer! Gary Winkler Service Manager (352) 732-7577 ext 107

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