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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,837 Reviews

1,837 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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May 19, 2024

Service was great keep up the good work, always helpful and fast but make appointments More

by Antburden40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

May 19, 2024

They are always accommodating and helpful. They could do a better job of informing clients how long the repairs will take. More

by MORGAN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Morgan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 19, 2024

It took three times but this time they fixed it and we're great thanks More

by TERRY.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Terry, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

My service advisor, Jeff Smith, was very helpful in answering all my concerns. He was a pleasure to work with. I came in for an oil change and I was pleasantly surprised in how fast it took. More

by CKEVINMELADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Smith
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

Truthfully, I am at a lose for words at the way I have been taken advantage of by this “dealership” I am very aware of the possibilities that as a naive young girl I am easy prey for extortion. I just mov More

by janissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
May 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Janissa, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

Quick service, courteous techs, timely appointment, a lil pricy for an oil change for someone who is a regular customer More

by LOWRIDERJOY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Joy, Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

They went out of their way to cater to my (somewhat demanding) needs. They didn’t have an appointment that day, but my car was sold and needed a diagnostic session to complete the sale. Scott helped m More

by flautomall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott In Service
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, Scott and our team look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

We had a recall. Thank you, Jeff Smith in the service department for your exceptional help. More

by JeffreyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jeff and our team. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

May 17, 2024

Jim takes good care of my needs and serviceis also good. ok in my book More

by JOHNALATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service mgr
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

John, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jim and our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

May 17, 2024

Needed help on a road trip as my new pro master would no turn off. The got it fixed quickly and we were back on the trip More

by ddalsass9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your s excellent service experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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