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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,837 Reviews
Call Service Center (352) 732-7577

1,837 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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May 31, 2024

The repair on my vehicle only lasted one day. Then the same issue came back. More

by Monika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Gonyer
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Jun 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Monika, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

May 31, 2024

Called me about the issue and was very courteous and polite. Called my extended warranty for me to get issue taken care of. More

by harrikk69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 30, 2024

I was called to make an appointment for air bags, it took 4 appointments to actually have the bags there to install, then they told me about the read end recall(they inspected it at air bag recall time), I s More

by chrisinocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, Chris, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 31, 2024 -

chrisinocala responded

I called Mr Winkler, as expected he didnt answer....The owners of this company need to hire trained customer service employees. Or send the ones you have to be trained in customer service. Mr Colon, at the parts desk, ESPECIALLY needs to trained. Colon just doesn't care about customers or their experience at the dealership

May 30, 2024

I am kind of disappointed with some of the repairs on my car and I have made so many trips to Phillips Chrysler that my car should know the way by herself period. More

by TOGOOD4GLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hosea is wonderful working with in the Service Department and also Jim.
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May 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Gary Winkler Service Manager (352) 732-7577 ext 107

May 28, 2024

My service writer Jim was the best I’ve had the pleasure of working with and the technician was very knowledgeable More

by AARONMK2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
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May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

May 28, 2024

The service department is unorganized and there is always a guessing game for how long it’s going to take for someone to acknowledge and help me. The check in process is chaos. Also, the issue I just made an More

by Bridgetteteamdelva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 26, 2024

Always friendly and try and make sure your comfortable. Very knowledgeable. Salesmen stay humble and on point. More

by DICKSON072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

May 25, 2024

Very quick efficient & polite staff Even tho we were not paying customers Just brought vehicle in for a recall More

by MARGDAVBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

May 25, 2024

The service team is non responsive and rude. The work is fine, but the customer service is terrible More

by MARKETPLACESALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
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May 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 25, 2024

I needed a hard to find key fob program for my 1999 Prowler. Turns out that Phillips Chrysler is the only one that has the program. They had me out the door in 30 minutes and it works great. Thanks m More

by JTGAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Techs
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May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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