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Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
1,836 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,836 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
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August 06, 2024
The service department misdiagnosed my vehicle and it cost me $1500 and then they still could not tell me what was wrong with it and wanted me to spend $1200 more to "see if that works". I will be taking cost me $1500 and then they still could not tell me what was wrong with it and wanted me to spend $1200 more to "see if that works". I will be taking my Jeep to an out of town dealership from now on. More
by Jonfgaskins
Verified CustomerEmployees Worked With
Jon
August 02, 2024
Staff was very nice any time I had a concern they were there to assist me. Got the job done in a timely manner just very some overall. Thanks you guys did in excellent job. there to assist me. Got the job done in a timely manner just very some overall. Thanks you guys did in excellent job. More
by JONES.W85
Employees Worked With
Jermy ucleick
August 02, 2024
Work took longer than expected then had to wait for tech to get back from lunch to get a part that wasn’t put on. What was supposed to take 2 hours took around 6 hours. to get back from lunch to get a part that wasn’t put on. What was supposed to take 2 hours took around 6 hours. More
by radamsnurse0529
Employees Worked With
N/A
August 02, 2024
The last two times I have brought the car in the service dept breaks something. Last time they forgot to put the oil plug in after they changed the oil. This time I drove the jeep home and the battery is de dept breaks something. Last time they forgot to put the oil plug in after they changed the oil. This time I drove the jeep home and the battery is dead. I charged it check the diagnostic and all is good. Let the car sit over night and the battery is dead again. I believe they have cut a wire and it is going to ground and draining the battery. VERY DISAPPOINTING. The service manages are good but the technicians seem not very reliable. More
by HAYS.LENGYEL
Employees Worked With
Scott is Service … very good
August 02, 2024
I pulled in with a tire issue. I was told there was a bad tire and possibly a bad shock absorber. When they took it to the mechanic he said it only needed a new tire. He didn’t hav I was told there was a bad tire and possibly a bad shock absorber. When they took it to the mechanic he said it only needed a new tire. He didn’t have a new tire so he installed our spare tire so we could get home. (Thanks for that).We had 2 more hours to home. However when we took the car to our mechanic he said we needed two new shocks and it was obvious they were bad and leaking (I saw it leaking at your dealership as did the mechanic.) I know it was a Friday afternoon and we didn’t have an appointment but I believe they let us leave with a damaged car in poor condition. More
by ddpflorida
Employees Worked With
August 02, 2024
This was my first visit to Phillips dodge and as soon as I pulled up I was greeted and helped with excellent service. My routine maintenance was done quicker than I expected, and done correctly. Two thumbs I pulled up I was greeted and helped with excellent service. My routine maintenance was done quicker than I expected, and done correctly. Two thumbs up! More
by nbowen
Employees Worked With
Service department
August 01, 2024
They have been guessing trying to figure out what is wrong with my vehicle at my expense. $3,000 later and it still is not fixed going back again Friday to see what they're going to do about this. All I wrong with my vehicle at my expense. $3,000 later and it still is not fixed going back again Friday to see what they're going to do about this. All I can say is there better not be any more money out of my pocket and they better fix it More
by DICEDBI
July 31, 2024
Left with as many issues as I came in with. Called right away, have never gotten a call back. Asked to have recall work at least scheduled, again, no follow up. Will find another dealer. Too ex Called right away, have never gotten a call back. Asked to have recall work at least scheduled, again, no follow up. Will find another dealer. Too expensive to accept that level of service. More
by Tricktech
Employees Worked With
Derrick in service
