Phillips Chrysler Jeep Dodge Ram - Service Center

Improved after last visit but still needs more. Had to physically go there because no one returned my calls for three days Had to physically go there because no one returned my calls for three days More

Had low tire pressure on sensors. (Nitro fill member) Went in with no appointment (called 3 times, left message, no response) service got me in. Got me topped off. My membership cam (Nitro fill member) Went in with no appointment (called 3 times, left message, no response) service got me in. Got me topped off. My membership came with truck I bought in Missouri and we moved to FL. Took care of me no problem. More

I brought my gladiator in for 1st thing it didn't want to start when I tried to start it. I pushed the start button 3 times before it started it was running rough. So I went directly to the dealership. John start when I tried to start it. I pushed the start button 3 times before it started it was running rough. So I went directly to the dealership. John told me the batteries were tested and took a charge. The code still came on that the start and stop and cabin cooling and heat were not ready. I showed it to John before I left the dealership. John told me it was because it's hot out and the AC was on it would take time for a complete charge. I told John my husband has a Gladiator and it hot out it'runs fine. I left the dealership and went through a drive through and the jeep shut off in line. I put it in park and restarted the jeep.I called back to the dealership and the receptionist put my call through to the service manager I left a message the same day and never received a call back. I explained on my message I wasn't happy I left the dealership with the same problem. And that I have heart failure and can't be stranded in the heat. That there would be a problem if that were to happen. I plan on going somewhere else to have the jeep serviced. More

went in for a simple service checkup/oil change, drove the car off the lot was smoking out of the engine and exhaust pipes, and had oil all over my paint and under the hood. the car off the lot was smoking out of the engine and exhaust pipes, and had oil all over my paint and under the hood. More

Had trouble checking in, then I was told that the under warranty repair items were now my responsibility. Order for sun visors was placed in April 24. tailgate handle ordered 1.5 years back (for some reaso warranty repair items were now my responsibility. Order for sun visors was placed in April 24. tailgate handle ordered 1.5 years back (for some reason recall ticket was closed after my handle was adjusted), it took several phone calls to get the visors in, just in time for the manufacturer warranty to expire a few weeks back. No attempt was made to rectify this problem with Ram. Sad … still have extended warranty, but frankly was over „it“ by then and paid for one visor to put in. Called the Owners Hotline, and got a „case“ started. Thank goodness, Ken Wright in Sales saved the day. Not impressed with the Service Department at all. More

John was extremely helpful and attentive. Got everything sorted out as expected. Great service experience. Got everything sorted out as expected. Great service experience. More

Left my van for over 24h, resulting in two diagnostic codes, and no labor 395.00. Wanted to charge over 700.00 to replace fuel filter and air filter 2h labor and parts which my husband did in 20 min. P codes, and no labor 395.00. Wanted to charge over 700.00 to replace fuel filter and air filter 2h labor and parts which my husband did in 20 min. Price gouges!! More

Right on time, i got 3 recalls done and my truck back in the same day. the same day. More

Always had excellent service from your department not this time my 2016 2500 you serviced went good. My son brought his 2009 1500 in for oil and tires rotated they did not rotate his tires horrible! this time my 2016 2500 you serviced went good. My son brought his 2009 1500 in for oil and tires rotated they did not rotate his tires horrible! More

Called before I had car towed in they would not speak to me about car bc it was a tow in, had it towed and they called a week later to say they weren’t gonna work on it after I had called multiple times for me about car bc it was a tow in, had it towed and they called a week later to say they weren’t gonna work on it after I had called multiple times for updates, left panels and ect strewn about car for me to put back together More