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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,836 Reviews
Call Service Center (352) 732-7577

1,836 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 19, 2024

Great customer service, very pleased with service department. The return call system is a little slow but service is great. More

by Michael.hensley2235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 18, 2024

I brought my truck in for a oil change. They got me in and out in a very good time. Had a shuttle take me to town so that I could do some errands. My only complaint is the oil change was ve More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, Gary, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 18, 2024

Jeff Smith and his crew are very professional and helpful. The ladies in customers service are #1. More

by jrjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 17, 2024

Excellent quick service department! Thoroughly explained all services performed along with 3-page receipt explanation. More

by David Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, Can’t Remember Service Reps Name
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, David, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 17, 2024

The front end alignment was not done correctly. I had to have another alignment performed @ a cost of an additional $145 @ another Chrysler dealer. I have the paperwork & I expect to return and req More

by revdrchuckkrupa
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The young man who did the oil job is, I feel, a fine employee. I was impressed with him. He had to hand it off to someone else for the alignment. The very next day, I went on the road. Before I could even get out of town(Ocala), I lost my cruise control,
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Aug 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 17, 2024

Excellent customer service and communication. Will use their service in the future. Good people to work with. More

by Nicklloydflorida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Nick, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 17, 2024

Friendly, thorough, capable and knowledgeable. Very pleased with everyone involved. Definitely use them for all service needs. More

by 1979LIFEISGREAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxx
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

August 17, 2024

Service dept is fantastic I came in for a recall, oil change and tire rotation and Jim Garvin and Derek Cummings and the crew got me done and I was out! Fantastic service guys! More

by kenwrightjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Garvin, Derek Cummings
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Ken, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

August 17, 2024

Great service times and great representatives. Service was completed on time and the service technician keep me informed. More

by rushj22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 16, 2024

Great professional service, no problems. I drive from Leesburg to Ocala because of the wonderful service. More

by jimboliek12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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