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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,836 Reviews

1,836 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 24, 2024

No call to let us know u we’re keeping the jeep. Was told no manager was in the store More

by countrygirl2302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

August 24, 2024

Service writer listened and seemed to care, additionally mechanic did a good job and work was professional, I know because I inspected the work and as I’m a 30 year professional aircraft mechanic I’d sponso More

by Baysfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 23, 2024

One computer monitor person asked all of us ignored people, "who's next?" So I said maybe me? But was put in my place with "Not You!" Starting to hate this place More

by EKIMCET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

August 23, 2024

When I arrived for my service appointment I was immediately acknowledged and greeted. My scheduled service was estimated to take an hour and a half but was completed almost twenty minutes sooner. W More

by GRIFFINSLAIR4751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Intake Personnel and Cashier.
Aug 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for our service department and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 22, 2024

Took me on time and got the problem fixed that he car had a recall More

by belinda.motzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
Aug 22, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Belinda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

August 22, 2024

I had my truck to your service department 6 times to have my navigation and serious radio repaired and it still doesn’t work More

by Walt49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
August 22, 2024

Zero customer service. You're greeted by someone that gives you ticket and tells you to head to the service desk, this is where you stand there being looked at by 6 service More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 21, 2024

I am very happy with the service I always receive at this dealership. I only wish that Dodge would finally get my Anti-Lock Brake Module in so the dealership can install it. More

by MARTINXV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 22, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Martin, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2024

Very professional in taking the time to go over any questions that I have or concerns about my vehicle More

by jcmysticmustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 20, 2024

Honest helpful service. They were very detailed about the service that was being performed On the brakes. More

by EPFORSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

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