Phillips Chrysler Jeep Dodge Ram - Service Center

Service team is great Will consider a new vehicle from this dealership in the near future our 200 is due to be replaced in October 2018. We will reall consider this dealers Will consider a new vehicle from this dealership in the near future our 200 is due to be replaced in October 2018. We will reall consider this dealership More

Professional and Courteous Great team, made me feel as if I were a priority. The job was complete in a reasonable amount of time. Great place, great people, great service. Great team, made me feel as if I were a priority. The job was complete in a reasonable amount of time. Great place, great people, great service. More

Used jeep Great sales , financial dept.not really over impressedan with service writers, service mgr , gary and Jim garvin do great job..parts department and o Great sales , financial dept.not really over impressedan with service writers, service mgr , gary and Jim garvin do great job..parts department and office staff freindly. More

Fixing the Radio I have to give a shout out to the service dept at Phillips Chrysler in Ocala. I leased my 2019 Jeep Cherokee just a couple of weeks ago, and the radio I have to give a shout out to the service dept at Phillips Chrysler in Ocala. I leased my 2019 Jeep Cherokee just a couple of weeks ago, and the radio went on the fritz. When I took it in to be serviced, it was playing and displaying normally, making me look like a doofus!, but Scott Sherman took me at my word and had it run through diagnostics. They determined it was faulty and set me up for a replacement. When the part was replaced, I got all the way home and noticed it was different to the unit I had before and I didn't have access to all the features on the vehicle, because the new screen was missing several apps. I drove all the way back into the service department, and Abriel Archer was super helpful! He had my truck taken back immediately and got everything working like it should. These guys are terrific. Helpful, patient, understanding and they really want their customers to be satisfied and to come back. I'd recommend this dealership and service dept to any and everyone. More

poor service Today I had an appt at the dearler. I saw people come and go and my car was parked outside for over 2 hours. I had to go to the office several times Today I had an appt at the dearler. I saw people come and go and my car was parked outside for over 2 hours. I had to go to the office several times to ask about my car and all they said was "soon soon." I then went to the inside office and then they looked at my car for 15 minutes and told me that they would have to order a part and to come back later. To be able to post this messg I had to choose a star - but they get no stars from me. More

car in for service We recently bought a jeep from another dealership, the dealership I bought from called and was told it was still under warranty. I took it there and t We recently bought a jeep from another dealership, the dealership I bought from called and was told it was still under warranty. I took it there and they said it wasn't and it would cost me $715 to fix. I took back to the purchasing dealership, since I have an extended warranty, they ordered the parts that Jeep said we needed. We take it back via the purchasing dealership to be told that wasn't what was wrong with it and that they weren't fixing something that didn't need to be fixed. The also did yet another diagnostic without looking to see if one was done. Needless to say I am not very pleased with the treatment from this dealership. More

Excellent care !! Derek Cummings (service advisor) help with getting my windshield replaced after approval from the dealership I bought the car from in Michigan there Derek Cummings (service advisor) help with getting my windshield replaced after approval from the dealership I bought the car from in Michigan there was a lot of calls and emails to be made between dealership reps. Derek stood fast and got the job DONE.. Thank you Derek. More

Oil Change I have visited this dealership for many, many years. It has always been a pleasant experience. I will always recommend this dealership for sales and s I have visited this dealership for many, many years. It has always been a pleasant experience. I will always recommend this dealership for sales and service. It is great to have a neighborhood dealership that is pleasant. Thank you. More

Poorly timed Had a 12pm appt. for an oil change. at 1:45 I went to check only to find out it had not Even gone into the shop yet. Why bother making an appt Had a 12pm appt. for an oil change. at 1:45 I went to check only to find out it had not Even gone into the shop yet. Why bother making an appt More

In and out quickly They went through my list of items and addressed every one to my satisfaction. They performed the recall and warranty service quickly and efficiently They went through my list of items and addressed every one to my satisfaction. They performed the recall and warranty service quickly and efficiently and I appreciate their professionalism. More