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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,836 Reviews

1,836 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 08, 2024

Phillips Chrysler Jeep Dodge Ram has been easy to book an appointment in a timely manor. Staff is curious and accommodating. More

by SLYANNELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the names of the employees.
Sep 09, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

September 07, 2024

Two diesel engine oil changes have now been unsatisfactory. Most recent change required a return visit due to oil leaking onto my drive, and in parking barn. Return visit over an hour to tighte More

by BRIARDMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
Sep 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

September 07, 2024

Very nice people and all very helpful. If you are in the market for a Chrysler product, I would highly recommend this Dealership to you! You will not be disappointed! Sincerely, Don Garl More

by DON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Moret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Hello Don: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 07, 2024

Brought in my Ram truck for an oil change and tire rotation. I knew what the PSI of my tires were before I got there . Each tire was different . They finished my truck,I paid and left. I looked at wha More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department.
Sep 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, Jay, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 06, 2024

I always get great service from Philips. They always treat me with top priority like no one else matters More

by JIMGOGUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jim, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

September 05, 2024

I showed up and 2 hour later I was gone on the road with the issue fixed. Fast quick and reliable service. John and Shawn took care of me the entire time with no worries. Highly recommend them! More

by Rickyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review, Ricky. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

September 05, 2024

andy was great, the dealership fixed what they promised wife and were happy with the truck More

by sales@phillipschrysler.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Arnold
Sep 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andy met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 05, 2024

The service representative was very nice and polite. Happy with my repair. The service was done in a timely manner. Then go in there for years. More

by gailjenkins1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 04, 2024

Service man Derek is absolutely the best. Always does a great job of taking care of me when I come in for service. He’s an asset to your dealership!! More

by Scot0100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Sep 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2024

Staff is less than helpful! I took my car in for a rear door that was not opening. Jim informed me if they broke anything while taking the door off it was my responsibility to p More

by SWEETFL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim in Service
Sep 06, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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