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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,834 Reviews

1,834 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 29, 2024

Philips is very professional and diligent. I love this dealership .they will continue to get my business More

by MARTINXV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2024

Sold me a truck and torc converter went out and trans mission still making jumps. Poor service got the run around till the 3 of 3 went out. Then wanted me to pay for taking it to gmc which I was told to More

by dustinmcduffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cherry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Deleo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Novak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whole service team sucks!
Oct 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Dustin, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 28, 2024

Jeff was very courteous and professional. It was a pleasure getting my Jeep looked at and will be bringing back for service. More

by CindyMathieson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Sep 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Cindy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 28, 2024

The initial fuel filter change was great, but I’ve been trying to get a hold of my service guy for over two weeks left many messages and he will not return my call and I have issues that need to be taken c More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrimy Ulecke
Sep 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

September 28, 2024

The initial fuel filter change was great, but I’ve been trying to call Jerrimy for over two weeks and he will not return my calls because I have several other issues More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrimy Ulikey
Sep 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

September 28, 2024

Friendly advisor Jeff Smith. Kept me informed on progress of repairs. Prompt response each time More

by merkelaudrey4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith. Service
Sep 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Audrey, for sharing your thoughts about your experience with Jeff here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

September 26, 2024

Not happy with service center at all! We were harassed and when we went to get wire harness installed we waited for 2 1/2 hours. When we got in the van it was not installed. It was sit More

by REN27
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 25, 2024

Service Department is great! !! Staff is always friendly and I always feel welcomed while I am there. More

by ANIC328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Dominic
Sep 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan, Dominic, and our team met your service expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 25, 2024

You need more tire changing machines . Was their 3 hours to get 4 new tires More

by tinam71boatwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business. We'd like to know more about your visit and discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Gary Winkler Service Manager (352) 732-7577 ext 107

September 25, 2024

Worst service I’ve ever had in 40+ years of driving. Brought my jeep in for a simple recall. You had my jeep for over a months never were able to fix the recall issue and I left with broken items from More

by dolfinsail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary service manager
Sep 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

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