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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.2
1,833 Reviews
Call Service Center (352) 732-7577

1,833 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 14, 2024

John is always extremely helpful and kind. I feel confident knowing my vehicle will be taking care of at your dealership. More

by Megantaylor32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, service.
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November 14, 2024

Jeff was super! He was friendly and had great customer services skills. Thanks for making my experience worthwhile. More

by vcj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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November 13, 2024

This is my 6th vehicle I’ve purchased from them,very happy with there service More

by ALACOBULLDOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2024

Went in for an oil change and tire rotation. They said everything was done and gave me paperwork stating as much. I had the tires marked and they weren’t touched. They didn’t clean up after the More

by PHOTO8888
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service dept
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

November 10, 2024

Professional and courteous service experience sale staff would recommend to family and friends great experience More

by SCHDIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 10, 2024

This service was a grease oil & filter Wait time was not bad - what I would consider normal 2 issues I have is the tire valve stem covers were broken and they did not mention it and did not replace them More

by CANDLER.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - & - finance
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

November 10, 2024

Great service,This is my first time using this garage and they were very courteous and helpful. Will continue to use them for service. See you next time. More

by reddancer48
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron Lawson
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 10, 2024

Evidence shows they didn't rotate my tires under the jeep wave program. Very disappointing. More

by CATALOGQUEEN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2024

They were courteous and professional. Promised my replacement fuel pump in two weeks. Looking forward to fixing the recall. More

by debform
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2024

The service is very dependable and they are fairly quick. Check in is well organized More

by HARP6625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

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