Phillips Chrysler Jeep Dodge Ram - Service Center

Horrible - they half-xxx fix one thing and break two others. And they don’t care given it’s a dealership. others. And they don’t care given it’s a dealership. More

Bobbieann is the only thing this dealership has going for it in reference to my issues it in reference to my issues More

To say Perez is an asset is an understatement. Perez epitomizes customer service, is extremely knowledgeable about all the vehicles, and has created his own way within the dealership to take great Perez epitomizes customer service, is extremely knowledgeable about all the vehicles, and has created his own way within the dealership to take great care of his customers. I just wanted to recognize his efforts, he only knows one way of doing things, and that's to ensure that all of his customers have the best possible experience. Kudos Perez, and thanks for caring about your customers and job as much as you do. More

We have been taking both of our autos there since we moved to Florida 4 years ago. No one is perfect however I’ve always left the service department satisfied. moved to Florida 4 years ago. No one is perfect however I’ve always left the service department satisfied. More

Still working out service issues with the professional help from Bobbieann. She has gone over and above communicating with me and the service department getting my concerns addressed. help from Bobbieann. She has gone over and above communicating with me and the service department getting my concerns addressed. More

BobbieAnn approached me in the Service waiting area in a very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR it took 3 hours to have my oil changed. I wasn’t looking forward to the wait….. The tech had told me an hour, 90 minutes tops. He was true to his word. I can’t remember his name, but I’d like to.recognize him as doing a good job. My check-in took a little while, even though there was no one in line, but he was straight forward. The service techs did a good job listening to the Customer, and we got the needed service completed. I had done my Homework and found out there was a TSB related to the symptoms I was experiencing in my transaxle. At first they tried to charge me $199 to run the diagnostic, then return the $$ when it was diagnosed. I did not accept this solution as I had previously spent 6 years at Chrysler building this 8 Speed Transaxle at the OEM plant(s) in Indiana. I have extensive knowledge of the failure modes, and the simple fix of reflashing the TCM. I would hope that anyone else experiencing this issue would not have been required to pay for it. Period. More

Bobbie Ann helped to make a very annoying service experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. S experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. She called me to find out if it was happy with my experience. Boy did she get an earful! It wasn’t her fault but she listened to me vent and then proceeded to rectify the situation. Within 20 minutes she saw to it that I was back up and running. As a long time business owner an employee like that is invaluable. She is definitely a great asset to your dealership. Jack Ford More

Bobbieann contacted me about my warranty and was a pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! More

Bobbieann posted that she had posted that she had started a new job with your dealership. I had been having trouble getting a service appointment so I wrote a rant in response to her post. She responded and a new job with your dealership. I had been having trouble getting a service appointment so I wrote a rant in response to her post. She responded and saw to it that I got my service appointment! Great Can Do Attitude! More

she was very helpful and easy to talk to and answered any questions i had and helped me solve any problems or issues as well questions i had and helped me solve any problems or issues as well More