Phillips Chevrolet of Lansing - Service Center

Oil change I was headed to work, and needed to get an oil change. This was my first time in the service department , and from the initial contact to the cashier, I was headed to work, and needed to get an oil change. This was my first time in the service department , and from the initial contact to the cashier, everyone had a smile on their face and was very pleasant. Although I did not have an appointment, I was informed it would be a couple of hours, which was fine because I work within walking distance. I was called when it was ready and to my surprise, they had washed my car! Thank you for the excellent customer service! More

Excellent service Always friendly and reliable they get the job done and fast! Would recommend to anyone needing to get car repairs...I go out of my way to bring my car Always friendly and reliable they get the job done and fast! Would recommend to anyone needing to get car repairs...I go out of my way to bring my car to this dealer. More

G M maintenance Thanks, Jeff and Vince my truck feels great and the new Chevrolet rims + tires look incredible. The service team ,techs mechanics, and porters are th Thanks, Jeff and Vince my truck feels great and the new Chevrolet rims + tires look incredible. The service team ,techs mechanics, and porters are the best ,Recommendable no doubt. Sincerely Jose Cantu. More

Great service department I purchased my Chevy from a different dealer but I've been bringing it to Philips for service, since it is located near my job. I love their outstandi I purchased my Chevy from a different dealer but I've been bringing it to Philips for service, since it is located near my job. I love their outstanding customer service!! I can drop my car off on my way to work and pick it up after work, and they will even provide me with a ride. I've had 3 outstanding experiences with their service department and I would highly recommend their service department, to anyone that needs any type of repair (big or small). They have a very clean facility with qualified and friendly staff. More

Thanks to a great service team!! I brought my car in for its regularly scheduled maintenance. I was very pleased with the service and with the Phillips staff.I made an appointment on I brought my car in for its regularly scheduled maintenance. I was very pleased with the service and with the Phillips staff.I made an appointment on line to have my car serviced and I was in an out in no time.I was greeted by Service Advisor Kathy Cullick. She was very friendly and was on top of everything. She made my experience very satisfying. More

always great Awesome time there as always .kudos to Vince he always takes care of everything and is the best service tech .I'd give more stats but the app stopped Awesome time there as always .kudos to Vince he always takes care of everything and is the best service tech .I'd give more stats but the app stopped me with only 4 on some things 5 stars for all categories More

Made me pay for a mistake they made I went to get my car fixed at Phillips Chevy earlier this summer. My car was shaking really badly when I would drive over 50 mph. I had been t I went to get my car fixed at Phillips Chevy earlier this summer. My car was shaking really badly when I would drive over 50 mph. I had been to another mechanic prior to going to Chevy but when they told me the types of repairs I needed I decided to take my car to the dealership to get it fixed. I figured I would spend a little more money but at least my car will be fixed right with a better warranty. I made an appointment for 8am and went in and waited with my car. After several hours had passed, I started to ask about the status of my car. I continued to ask as the hours passed by. I guess they got tired of me asking so they came back and told me what they thought was wrong with my car. The repair that they recommended was completely different from what the other mechanics that I had previously taken my car to suggested for me to get fix. However, I allowed them to do $686 repair because they are a dealership that sells my car. I figured they just had better diagnostic technology than the other shops I had been to. On my way home from my car being serviced, I noticed that it was still shaking once I reached 50 mph. I immediately called them back. They told me to bring my car in after I got off work the next day. When I arrived the next day, they took my car in. They had me sit there and wait for about two hours. I complained about waiting for so long again being that I had been there just the day before. I didn’t understand what was taking so long since they should have already known what the problem was. After all the waiting, they came back and told me that my car had a completely different problem that was causing the shaking from what they had told me the day before. It just so happened to be the same problem that the mechanics that I had taken my car to prior to coming to Phillips Chevy suggested me fix. That means they had me spend $686 on a repair that was not needed the day before because they did a rushed job after having me waiting for so long. They also told me I would have to make another appointment to come back in to have it fixed because they did not have the manpower there that late in the evening. I asked to speak to their manager because I did not feel I should have to pay for a mistake they made and I also did not think I should have to come back since this was an appointment that they scheduled. I talked to the manager, a really young guy name Dennis. BTW, all the mechanics who work at Phillips Chevy are really young. I also think I encountered the problem of my car not being fixed correctly because they were inexperienced. Usually when I take my car to a dealer to get fixed, they fix my car to perfection (or at least the problem that I took it in to be serviced for). I had never experienced anything like this before. Dennis and I came to the agreement that they would provide the parts for free if I paid for labor. Initially, he felt that I should have to still pay for everything. I came in a few days later to get the problem fixed. They had my car for several days. I was alright with it because Dennis said that he would not give it back until the problem was fixed correctly. When they called me to tell me how much the parts would be I almost freaked out. They told me the repairs would be $750. They also said that it was originally $1500 and that they were paying half. I arrived to pick up my vehicle and one of the service techs took me to the window to pay for my repairs. He assured me that they had taken care of half of the expenses. I paid what I thought was the remaining balance. I drove my car home and it worked fine. However, when I got home and studied the invoice more carefully, I realized that they lied to me. I saw that the bill was never $1500 and that they charged me for both the parts and the labor. At this point I was too drained to fight about it anymore. I just decided I would never take my car there to be serviced again and I definitely would not recommend it to anyone else. More