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Phillips Chevrolet of Lansing - Service Center
Lansing, IL
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Phillips Chevrolet of Lansing - Service Center
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November 04, 2015
Great customer service I came into the service department to have my brakes serviced on my 2008 Chevy Tahoe. My service advisor, Sean Sims provided excellent cutsomer servic I came into the service department to have my brakes serviced on my 2008 Chevy Tahoe. My service advisor, Sean Sims provided excellent cutsomer service. He gave me a good explanation of the work that was going to be performed on my vehicle and since I know nothing about cars he went out of his way to explain everything to me in a way that I could understand. Not only that he kept me updated about what issues were going on. (which were none).To top it all off he had my car washed and vacuumed out for me which was great since I didn't expect that. Overall, the visit was pleasant and I would recommend anybody to go check them out. Thanks again to Mr Sims and keep up the great customer service More
by Cassandra M.
Employees Worked With
Sean Sims
November 04, 2015
Welcoming environment excellent customer service The guy in the service center was very helpful, and very knowledgeable. He had great customer service, and I felt everything would be taken care of. The guy in the service center was very helpful, and very knowledgeable. He had great customer service, and I felt everything would be taken care of. Also the wait time wasn't long at all. More
by Mssmith2333
Employees Worked With
Sean Sims
November 03, 2015
Worst experience ever i bought my 2012 Chevy Impala from here and I always came to get my car serviced here and I never had any problems,until I went in today i had a oil i bought my 2012 Chevy Impala from here and I always came to get my car serviced here and I never had any problems,until I went in today i had a oil change done on my 2006 Chevy trail blazer ss. We had SEAN SIMS he checked us in and out and was the WORST person I have ever delt with in a long time he was very RUDE, IGNORANT and UNPROFFESSIONAL. I would never want to deal with that guy ever if I come back to this place. After the oil change was done on my truck he came to get us and brought the paper work to the checkout. He didn't even mention wat was done to the truck or if anything was wrong with the truck, he just gave the people the paperwork and walked out he never even said have a good day or anything like that. He just walked away so as we were going to check out and we noticed the price of the oil change went up from last time we had it done, so the lady called him back in and we told him why did it go up and he got mad and said because it was a synthetic oil and we told him it was the same oil as last time. We told him we have the receipt from last time so we went and got it and he had the nerve to say it only went up like 8 dollars or so and he got a attitude and didn't say anything else. So him and one of the lady workers named simone were by the desk talking I don't know what they were saying but I know they were probably talking about us. So he came in the door and gave the paper work to the cashiers and he didn't even say a word to us he was the RUDEST person that I ever delt with there. I loved going there until I delt with him he changed my mind about going there and the only thing we got out of it by complaining was a oil change. That won't change my mind about going there again for a free oil change I'm gonna be calling corporate on that guy so I hope he has a good day today and don't treat anyone else like he did us. More
by Jenny122901
Employees Worked With
Sean Sims
August 11, 2015
Quick diagnosis, quick repair When I had an issue with my car, I called them up, they scheduled me to bring my car in the next morning, they diagnosed the problem and got the part When I had an issue with my car, I called them up, they scheduled me to bring my car in the next morning, they diagnosed the problem and got the part ordered same day, part came in the next day, and they had my car fixed within the following day. Dealing with Ryan was great. He let me know what was going on at every step. They got me set up with a loaner vehicle that fit my needs, and they were able to work around my schedule so I didn't have to miss any work. Everyone was pleasant to talk with. I would definitely send others there to have their car worked on. More
by Happy-Joey
August 05, 2015
Just great service Vince Callaro was the very best I needed a rental so I can go to work while they serviced my car a he was nice and accommodating. Kathy was also very Vince Callaro was the very best I needed a rental so I can go to work while they serviced my car a he was nice and accommodating. Kathy was also very friendly and helpful I just love this place. More
by mfoster214
Employees Worked With
June 24, 2015
Unhappy I've been having my Tahoe serviced here since I purchased it from here in 2011. Kathy has been great in seeing that I leave happy. The dealer ship has I've been having my Tahoe serviced here since I purchased it from here in 2011. Kathy has been great in seeing that I leave happy. The dealer ship has taken on a new and good look, just keep the service as good as the building looks. More
by Wolf
June 10, 2015
GREAT EXPERIENCE! The Service Department was booked and they still managed to get me in and out for may Oil Change . Everyone was friendly and welling to help . They ev The Service Department was booked and they still managed to get me in and out for may Oil Change . Everyone was friendly and welling to help . They even gave me a Car Wash, and daughter a free little gift . I thought that was nice and thoughtful. I will be back for any of my service needs or maybe to purchase a New Vehicle. Thank You, Catherine M Brown Happy Customer =) More
by Cassie
Employees Worked With
Scott Perak
May 16, 2015
Phillips Chevrolet fixed my truck Thanks you Phillips Chevrolet services for fixing and finding my problem and also finding out that a squirrel built a nest by my battery with the insu Thanks you Phillips Chevrolet services for fixing and finding my problem and also finding out that a squirrel built a nest by my battery with the insulation from the hood and the mechanic told me what to do to prevent it from happening again thanks Berry for the advice and I'll see you soon. More
by jamesjones.j4
Employees Worked With
Barry Boer, Sean Sims
April 14, 2015
Excellent customer service Kathy Cullick was my service advisor. She was thorough and friendly. Overall, a great customer service person. Work was done in timely manner and I wa Kathy Cullick was my service advisor. She was thorough and friendly. Overall, a great customer service person. Work was done in timely manner and I was given a ride to and from the dealership. More
by Rich B
April 06, 2015
Service department The service was scheduled and I was taken in on time and Kathy gave me a time line when the work may be complete. She was very friendly and made you The service was scheduled and I was taken in on time and Kathy gave me a time line when the work may be complete. She was very friendly and made you feel like family. More
by tyree31
