Phillips Chevrolet of Lansing - Service Center

Very nice , gentlemen. Helped us every step. We are happy with our purchase today , and would recommend! Helped us every step. We are happy with our purchase today , and would recommend! More

Matthew went above and beyond to fix my daycare van. He listen to everything and did not rush anything. He understood the importance of the the urgency that was needed. Because of him, I was able to get He listen to everything and did not rush anything. He understood the importance of the the urgency that was needed. Because of him, I was able to get my daycare van fixed in time to pick up students from school. Thank you Matthew. You were awesome. Very great customer service. More

Best dealership I've ever been to. Honest and straight forward with you. Affordable rates and helps you get into the car you want. Not just after your money! If you want a car definite Honest and straight forward with you. Affordable rates and helps you get into the car you want. Not just after your money! If you want a car definitely come here. Your driving something off the lot. More

My vehicle was towed to Phillips June 6, 2021. My family and I were on our way back to Michigan after a memorial service for my grandma. We were stuck in traffic on the highway still 2 hours from home when and I were on our way back to Michigan after a memorial service for my grandma. We were stuck in traffic on the highway still 2 hours from home when my transmission went out. The next day I called to figure out what the process was for warranty work and to get the ball rolling. My service rep was Richard and he was extremely helpful through the whole long ordeal to get my vehicle fixed. The service department was backed up and Richard let me know that upfront, which I appreciated. On top of that the warranty company wanted some tests done that they don't usually do so that delayed things even further. We ran into some big hiccups (like the wrong transmission being sent 😬) that that delayed my vehicle being fixed for a couple months. Totally out of anyone's hands. Richard was extremely apologetic about all of it and how long it was taking. Not having my vehicle definitely caused some challenges for us as a big family that needed my Suburban. We were able to finally pick up my vehicle Aug 25 and we couldn't be happier to have it back. I really appreciate all the hard work that Richard, the service department manager, and the gentleman that actually worked on my vehicle put in to try and get my vehicle fixed and putting up with my phone calls and frustration with the whole process. I've never dealt with something of this magnitude needing fixed and they were helpful every step of the way. I wish this would have happened closer to home so if needed we could use them again! I can't recommend this place enough! Thank you all so much! More

Omg I never had a salesman as professional, convenient know his product must I say also very fast in getting the job done .Very friendly also best salesman I know Monty is the Best I must say .Great job know his product must I say also very fast in getting the job done .Very friendly also best salesman I know Monty is the Best I must say .Great job More

I wasn’t expected to buy a new vehicle on this day but Robert changed my mind & made sure I was very happy with my new vehicle. Robert changed my mind & made sure I was very happy with my new vehicle. More

Went into service without an appointment, my tire pressure was low and needed checking. I had received information from my Chevy app and On-star to receive service immediately for my tire. I was gree pressure was low and needed checking. I had received information from my Chevy app and On-star to receive service immediately for my tire. I was greeted and checked in and informed of a wait, but offered the opportunity to be taken home. After a few hours I was informed that my tire had a screw in it and couldn’t be repaired..that I needed to replace my tire. I was picked up, escorted back to the dealership..paid for my service. Found my car washed and clean with my new tire, able to stay safe on the road. Thank you Richard Defries..Service Consultant for being patient and kind, helping me stay safe..even though I didn’t have an appointment. More

Great service made a great deal for my needs staff was 10++ A++ explained all available options. Management department staff very helpful and friendly. Great experience 10++ A++ explained all available options. Management department staff very helpful and friendly. Great experience More

Love the service and hospitality. My salesman is the greatest & would highly recommend him. I believe Chevrolet make the best American made cars in the world & would never drive anything else. Keep up t greatest & would highly recommend him. I believe Chevrolet make the best American made cars in the world & would never drive anything else. Keep up the excellent work. More