Phillips Chevrolet of Lansing - Service Center

Since purchasing my 2010 Camaro 2SS ( and owning various Chevy products over the years) I have run the gammut of Chevrolet dealers within my region. Dissatisfaction through price, worksmanship, and customer Chevy products over the years) I have run the gammut of Chevrolet dealers within my region. Dissatisfaction through price, worksmanship, and customer service have common threads. I'm usually very cynical when dealing with anything automotive; having intermediate knowledge of working on my cars & a background working at dealerships, I'm aware of the smoke and mirrors some places use to sell customers on services that may be unnecessary. I have yet to encounter this at Ridgeway/Phillips. I've used them in the past on my other vehicles and thought I would give their service department a chance once again. I'm glad that I did! John has been my writer and has been very helpful and courteous. He has gone to bat for me on various warranty issues that involved intermittent/faulty parts to reccomending an extended GM Smart Care warranty for my troubled mechanical history. As the old adage states, "don't buy a vehicle that was built on a friday or monday." Well, this 2010 Camaro must have been one of those hexed cars. John has been a stand-up guy on working through my plight and remedying the problem every time. Car washes with every service and getting picked up/dropped off by porters on days I can't spend a chunk of time sitting in the waiting area. Long story short, I've been impressed and they've earned my business as long as I own a Chevy. More

The service that I received today was excellent! John Hayes is an awesome service consultant who understands the problems that we have with our car and is always very helpful. Jim Gerba is a super mecha Hayes is an awesome service consultant who understands the problems that we have with our car and is always very helpful. Jim Gerba is a super mechanic who explained the work that he did to our car and was very concerned that we understood the steps that he took to correct the problem. We will return to Phillips Chevrolet, Lansing for our automobile service! More

John Hayes has always gone the extra mile when I have brought my vehicle in for service.Very professional in his work,and courteous in his dealing with the customer. Thia time was no exception Thanks aga brought my vehicle in for service.Very professional in his work,and courteous in his dealing with the customer. Thia time was no exception Thanks again John for great service. Nick De Groot More

These gentlemen are a great asset to Phillips Chevrolet in Lansing. Due to my work schedule I never know from day to day what time I will be finished with work, so it is hard to schedule an appointment ah in Lansing. Due to my work schedule I never know from day to day what time I will be finished with work, so it is hard to schedule an appointment ahead of time. John Hayes was able to get my vehicle serviced within an hour of my getting off of work. I have been dealing with John Hayes and Jim Gerba for many years when it was Ridgeway Chevrolet. They have always provided me with great service. Jim is very knowledgeable, precise, and neat in his work. Bob Van is always very friendly and is customer oriented. I am glad these gentlemen are still a part of this dealership even after the name change. More

I took my vehicle a 2009 Chevrolet Aveo in for repairs because It did not pass the emissions test. I had previously took it to another repair shop that looked at it and could not figure out what was wrong because It did not pass the emissions test. I had previously took it to another repair shop that looked at it and could not figure out what was wrong with it and needed to do further diagnostic to find out the exact problem. They told me that they were closing and I could leave it (which was not an option at the time) or bring it back and the $70 that they charged they charged me for that bit of information would be deducted from the repair costs if they repaired the car. They stated that they would have to look up the layout of the car and have it so that they would be able to better pin point the problem and cut down on the labor cost. My husband suggested taking it to the dealership because they would already have that information and specialize in that make and model. Reluctantly I took it. I was worried that taking it to the dealer would cost me so much more. I purchased the car from Ridgeway Chevrolet which is now Phillips Chevrolet in Lansing, IL. After about 1 hour the dealer called me and explained what was wrong and gave me the cost of fixing the car. I was amazed! They went out of there way to get GM to fix the car although the warranty was recently up and I only had to pay a deductable. I was so pleased because it is around the holidays and I can definately use any extra cash I can save. Love Phillips and they will not be my second choice for repairs from now on. My service consultant Bruno Avila was great! More

Because when I have a problem and call them they get me in right away, and they make me feel like I really matter. It's a good feeling to trust your dealership. I drive from Highland, IN. because I trust t in right away, and they make me feel like I really matter. It's a good feeling to trust your dealership. I drive from Highland, IN. because I trust them. I love the service dept. everyone is so helpful. I'm so glad that John Hayes is still there, and I was also very very happy that Bob Van Ramshorst is the service manager. They are really good men, always ready to go that extra mile to help. I have always had good service there. Love the car washes and the oil change prices. Thank you! More

My car needed the air checked in the tires of my 2013 Impala. John Hayes was very professional, and had my car fixed promptly. I have always had great service at the dealership. The service department is Impala. John Hayes was very professional, and had my car fixed promptly. I have always had great service at the dealership. The service department is always very knowledgeable and friendly. More

John has been my service advisor for many years. I know that my car will be done right the first time and it will be done for a reasonable cost. I am treated with courtesy and respect. Great place to do that my car will be done right the first time and it will be done for a reasonable cost. I am treated with courtesy and respect. Great place to do business. I appreciate that John Hayes and the dealership treats women well. More

Sam was very friendly and informative. Service was done in a very timely manner. Was able to get in on a Saturday in the morning when I called on a Friday. I do not like that I have to pay $33 for an oil c in a very timely manner. Was able to get in on a Saturday in the morning when I called on a Friday. I do not like that I have to pay $33 for an oil change. One of the main reasons I went to Phillips (Ridgeway) was because they offered oil changes for under $20. I may have to reconsider going elsewhere to get an oil change and service for now on because of the high prices they charge. The car wash and vaccum was an added bonus which could play a factor in my next oil change. More

I have had the pleasure of working with John Hayes and Jim Gerba for many years (across numerous dealerships). I have always been pleased and impressed with their professionalism and ability to go above Jim Gerba for many years (across numerous dealerships). I have always been pleased and impressed with their professionalism and ability to go above and beyond. I know when I drop my vehicle off I am in good hands! More