Phillips Chevrolet of Lansing - Service Center

Saturday, December 21, 2013 my 1999 Chevrolet Blazer would not start. I call Phillip Chevrolet on Monday, December 23rd. I talked with John Hayes and he reassured me that everything will be fine. I h would not start. I call Phillip Chevrolet on Monday, December 23rd. I talked with John Hayes and he reassured me that everything will be fine. I had my blazer towed to Phillips and stayed. John found out the problem and noticed that it was the same problem I had repaired last year (Ridgeway previous). He stated to me that he would have to make some calls. This resulted in me not being charged for the repair. I thanked John. While waiting, hours passed. I talked with many employees. They were nice and considerate. Sam Bridgewater said that my blazer was running but not to the capacity that they wanted. Sam offered me a rental vehicle. Sam and Bruno took time to explain to me about the modern car. I thanked them. I was taken care of at Phillip Chevrolet. I was not on the schedule but John squeezed me in. A rental car was offered to me for the holidays. When I'm able I will purchase my new car from Phillip Chevrolet. This is why I have given the rating I gave. More

Phillips need more guys like Kyle Hunter to keep people happy, awesome job. very fast and to the point. Excellent! Great! Wow! keep it up! happy, awesome job. very fast and to the point. Excellent! Great! Wow! keep it up! More

It is a pleasure to deal with John Hayes in your service department. He is always so helpful and understanding. I look forward on dealing with him for future service to all my GM vehicles. Great job kee department. He is always so helpful and understanding. I look forward on dealing with him for future service to all my GM vehicles. Great job keep up the good work. More

I've recently purchased a Chevy Cruze from a different dealership and had to bring the car to a Chevy dealer for servicing. I also had a few recalls on the vehicle. I called Phillips Chevy and s different dealership and had to bring the car to a Chevy dealer for servicing. I also had a few recalls on the vehicle. I called Phillips Chevy and spoke to John Hayes. He was soo nice and reassuring over the phone. I was able to get a quick appt. Once I get there my experience was even better. The dealership was clean, all the people were polite and I felt right at home. Well, the car had to stay over night and John arranged for me to be driving home and picked up first thing in the morning. John made my experience extremely comforting. No other dealer but Phillips will service my car from now on. More

John Hayes and Jim Gerba did a great job. John kept me well informed and Jim Gerba got everything I needed working again, particularly the heat so we can travel in warmth this winter. Thanks guys. well informed and Jim Gerba got everything I needed working again, particularly the heat so we can travel in warmth this winter. Thanks guys. More

Since purchasing my 2010 Camaro 2SS ( and owning various Chevy products over the years) I have run the gammut of Chevrolet dealers within my region. Dissatisfaction through price, worksmanship, and customer Chevy products over the years) I have run the gammut of Chevrolet dealers within my region. Dissatisfaction through price, worksmanship, and customer service have common threads. I'm usually very cynical when dealing with anything automotive; having intermediate knowledge of working on my cars & a background working at dealerships, I'm aware of the smoke and mirrors some places use to sell customers on services that may be unnecessary. I have yet to encounter this at Ridgeway/Phillips. I've used them in the past on my other vehicles and thought I would give their service department a chance once again. I'm glad that I did! John has been my writer and has been very helpful and courteous. He has gone to bat for me on various warranty issues that involved intermittent/faulty parts to reccomending an extended GM Smart Care warranty for my troubled mechanical history. As the old adage states, "don't buy a vehicle that was built on a friday or monday." Well, this 2010 Camaro must have been one of those hexed cars. John has been a stand-up guy on working through my plight and remedying the problem every time. Car washes with every service and getting picked up/dropped off by porters on days I can't spend a chunk of time sitting in the waiting area. Long story short, I've been impressed and they've earned my business as long as I own a Chevy. More

The service that I received today was excellent! John Hayes is an awesome service consultant who understands the problems that we have with our car and is always very helpful. Jim Gerba is a super mecha Hayes is an awesome service consultant who understands the problems that we have with our car and is always very helpful. Jim Gerba is a super mechanic who explained the work that he did to our car and was very concerned that we understood the steps that he took to correct the problem. We will return to Phillips Chevrolet, Lansing for our automobile service! More

John Hayes has always gone the extra mile when I have brought my vehicle in for service.Very professional in his work,and courteous in his dealing with the customer. Thia time was no exception Thanks aga brought my vehicle in for service.Very professional in his work,and courteous in his dealing with the customer. Thia time was no exception Thanks again John for great service. Nick De Groot More

These gentlemen are a great asset to Phillips Chevrolet in Lansing. Due to my work schedule I never know from day to day what time I will be finished with work, so it is hard to schedule an appointment ah in Lansing. Due to my work schedule I never know from day to day what time I will be finished with work, so it is hard to schedule an appointment ahead of time. John Hayes was able to get my vehicle serviced within an hour of my getting off of work. I have been dealing with John Hayes and Jim Gerba for many years when it was Ridgeway Chevrolet. They have always provided me with great service. Jim is very knowledgeable, precise, and neat in his work. Bob Van is always very friendly and is customer oriented. I am glad these gentlemen are still a part of this dealership even after the name change. More