Phillips Chevrolet of Lansing - Service Center

I was ready for a service and had gotten notice of a recall on my 2014 Silverado. I went to Phillips Chevy in Lansing and went to the service area where Kyle waited on us immediately. He asked what were recall on my 2014 Silverado. I went to Phillips Chevy in Lansing and went to the service area where Kyle waited on us immediately. He asked what were my issues and I also had some questions on how some new options worked on my Silverado. He explained to me how they worked but also when I picked up the vehicle the mechanic and Kyle had printed out how change some options so I can customize them to my liking. Mike Darge also made sure we had everything we needed including a rental so we could leave and get to work. I have dealt with Mike Darge for many years and purchased other vehicles form him and Phillips and have always been treated like I was their only customer. This kind of treatment makes you feel good and want to continue doing business with this dealership. More

I made a mistake in my earlier review when I marked good I thought that was a rating for the dealership. There are some people up front that don't seem to friendly. John Hayes has always been very professi I thought that was a rating for the dealership. There are some people up front that don't seem to friendly. John Hayes has always been very professional and is friendly. As I stated earlier review John is the main reason I go there. John is the only Service Advisor I prefer to deal with. I just purchased a new 2014 Equinox based on his opinion. More

first time serviced- very compassionate-showed interest in customer satisfaction-kept solid timeline-advised of additional service needed-altered time for additional service-seemed interested in customer m in customer satisfaction-kept solid timeline-advised of additional service needed-altered time for additional service-seemed interested in customer more than $ More

John was very professional and checked my vehicle in right away. Barry is the best mechanic I have ever worked with he does really good work and has a great attitude. right away. Barry is the best mechanic I have ever worked with he does really good work and has a great attitude. More

Very positive experience, great sales and service team! Kept me updated and helped me tremendously when I was in a bind in the winterstorm! I have and continue to reccomend Phiilips Cherolet to family, fri Kept me updated and helped me tremendously when I was in a bind in the winterstorm! I have and continue to reccomend Phiilips Cherolet to family, friends, and co-workers. Looking forward to my next vehicle purchase with a great dealership! More

Excellent customer service, short wait time, the cost of service was very reasonable, other issues that need urgent attention on the my car were explained to me service was very reasonable, other issues that need urgent attention on the my car were explained to me More

I really liked that we had one contact person: the same technician who accepted the car for service was the person who talked with us throughout the entire process, called us very quickly with an estimate technician who accepted the car for service was the person who talked with us throughout the entire process, called us very quickly with an estimate of what the repairs were going to cost, explained what needed to be done to repair our truck's problems, and called us when the work was done. The estimate of when the repair would be done was correct. The repair looked like it was going to take a couple hours longer than anticipated, and our same technician called to offer their courtesy shuttle service, in which they would have picked up my husband from home to come and pick up the truck when the repairs were done. Since the repair was done as originally anticipated, we did not need to use the courtesy shuttle. The service department was very impressive. They were prompt, courteous, timely... and the end cost of the repair did not exceed the estimate. Overall, it was a very good experience, and our service technician was an excellent representative of the service department and the dealership. We are very pleased and satisfied with our experience at Phillips Chevrolet. More

I continue to be impressed by Phillips Chevrolet! Being a customer of the previous dealership, Ridgeway Chevrolet, I was not too sure how the changes would effect me. Since they've been Phillips Chevrolet it customer of the previous dealership, Ridgeway Chevrolet, I was not too sure how the changes would effect me. Since they've been Phillips Chevrolet it has been a great experience everything I go there! I have had my new car for about a week now. Today I had an appointment to get the Protector package put on and my remote start installed. As I was getting ready to leave to the dealership, I received a phone call saying they were able to lower my payment even more! Phenomenal!! Then i drop my car off for the service work and they give me a loaner vehicle, I expected this service to take a few days. I just recieved another phone call about 10 minutes ago saying my car is ready!!! The customer service they offer is tremendous!!! I also work in sales so I know the importance of building a relationship with my customer and they have earned my continued business! I look forward to my future with Phillips Chevrolet and know that my loyalty is appreciated there! Great work to everyone especially my buddy Dennis for going above and beyond and exceeding my expectations!!! More

Everyone there was great and very helpful. They made sure i was informed of everything that was going on in my car and was very professional. i was informed of everything that was going on in my car and was very professional. More

COMING INTO PHILLIPS I WAS WELCOMED AND FELT LIKE SOMEONE WOULD LISTEN, BRUNO AVILA INSPECTED MY VEHICLE AND TOOK ON HIS TIME TO MAKE SURE EVERYTHING IS CORRECT. EVERYTHING WAS GREAT TIMING AND GREAT CUSTOME WOULD LISTEN, BRUNO AVILA INSPECTED MY VEHICLE AND TOOK ON HIS TIME TO MAKE SURE EVERYTHING IS CORRECT. EVERYTHING WAS GREAT TIMING AND GREAT CUSTOMER SATISFACTION. THANK YOU BRUNO, THEN HE THOUGHT IT WOULD BE A GREAT TIMING FOR ME TO SPEAK TO A SALES ASSOCIATE. THERE HE INTRODUCED ME TO JUAN BARNES AND HE WAS A GREAT HELP HOPEFULLY I WILL CONTINUING IN MY SEARCH WITH A NEW CAR WITH THE HELP OF JUAN BARNES. THANKS PHILLIPS FOR THE GREAT SERVICE AND GREAT EMPLOYEES TO HELP SERVE PEOPLE LIKE MYSELF. More