Phillips Chevrolet of Lansing - Service Center

very happy customer The service adviser named Tim was very helpful, I was traveling from out of town with my two kids and broke down in the very early morning hours on th The service adviser named Tim was very helpful, I was traveling from out of town with my two kids and broke down in the very early morning hours on the highway and was towed to the dealership. after I told Tim of my situation he immediately sprung into action and responded in getting my truck fixed and back on the road in just two hours. He was very friendly and courteous. He really turned my hellish ordeal into a wonderful trip in which I had planned. Thanks Tim ! More

Broken tail light replacement I would recommend this service center for the following reasons: It is very clean and the people you deal with are polite. They took special pains to I would recommend this service center for the following reasons: It is very clean and the people you deal with are polite. They took special pains to order the part and once it was received, called me immediately so that I could arrange to bring the 2013 Cruze in. I was especially delighted to hear that the service actually cost less than I anticipated. I am always happy to go to Phillips Chevrolet! More

Another great service experience. Keeps my vehicle working and reliable. I can trust them to recommend and perform services that they would do on their own cars. working and reliable. I can trust them to recommend and perform services that they would do on their own cars. More

Great and friendly service. Would recommend anyone to have John take care of any needs you may have. Jim thoroughly inspects and services the vehicles he works on. have John take care of any needs you may have. Jim thoroughly inspects and services the vehicles he works on. More

Very well organized service department, pleasant waiting room. I made an appointment on line to have my car serviced and I was in an out in no time, even though I showed up early. The work on my car was c room. I made an appointment on line to have my car serviced and I was in an out in no time, even though I showed up early. The work on my car was carefully explained to me and I was given a thorough explanation about future service my car would need. Good price for the oil change as well. More

I am very happy to take my vehicle to Phillips Chevrolet for service. As I expected, the service department is just as great as the sales department. I'm loving Philips Chevrolet in Lansing overall. No o for service. As I expected, the service department is just as great as the sales department. I'm loving Philips Chevrolet in Lansing overall. No one else will touch my car for service but Philips Chevrolet Service Department. Keep up the great work and I'll see you soon for general maintenance. Bennetta Garrison More

John is constantly exceeding expectations and making the experience as smooth as possible. John kept good contact with me through out the process and even called the following day to verify the vehicle was experience as smooth as possible. John kept good contact with me through out the process and even called the following day to verify the vehicle was fixed correctly. More

MR Hunter was outstanding ,Great customer service ,he call me to check up on me ,Offered a loaner car when my car was being serviced. i will be going back ,,and will let people know about the great cus call me to check up on me ,Offered a loaner car when my car was being serviced. i will be going back ,,and will let people know about the great customer service. More

This was my first visit to Phillips. I arrived late on a This was my first visit to Phillips. I arrived late on a Friday with a badly misfiring engine. Kyle quickly got me in for a test and check. Once the This was my first visit to Phillips. I arrived late on a Friday with a badly misfiring engine. Kyle quickly got me in for a test and check. Once the problem was identified the tech came out with Kyle to discuss my problem. They saw my concern with all of the work needed so they took me in to see the problem for myself. Once the repair was started they checked with me several times to let me know the status. Obviously I was happy with all of this attention for a new customer. Once the work was completed they had me settled up and on my way in no time at all. My only complaint is that I did not find these guys earlier. Go see the Phillips service department...you won't be disappointed. More

Kyle Hunter was great. Got our windshield wiper motor fixed in a snowstorm, 1 hour before the parts store in IN closed. We were 40 miles from home, and would have been stranded overnight without his help fixed in a snowstorm, 1 hour before the parts store in IN closed. We were 40 miles from home, and would have been stranded overnight without his help. He dispatched a guy to the parts store while he diagnosed which part was needed, called the guy enroute with details, and got us back on the road within 3 hours. He kept us informed every step of the way. Everything you want in a service manager. He should be commended by his manager. Also: Oldsmobile was not on your list of brands, so I had to choose Chevy. I know my car is old, but I can't be the only Oldsmobile driver left on the road. :) More