Phillips Chevrolet of Lansing

Vince was fantastic! I brought my 2014 Chevy Impala in for some warranty work. I was a bit disappointed about 2 things: 1. I live in Indiana and Phillips (Frankfort) dril I brought my 2014 Chevy Impala in for some warranty work. I was a bit disappointed about 2 things: 1. I live in Indiana and Phillips (Frankfort) drilled into my bumper to install a front license plate bracket which are not required in Indiana. 2. In less than 4,000 miles on the car, the driver's side rear quarter glass plastic/chrome trim came off. Not sure how or where but happened sometime during our awful winter. I live much closer to the Lansing store so I dropped my car off asking if the trim could be replaced and if the bumper could be filled in once the front license plate bracket was removed. Vince saw to it that both of these things were done and had them claimed under warranty. The glass has to be completely removed and installed as a new unit. The body shop that was to perform the patchwork was 4-5 days out. Vince suggested to the dealership that they swap bumpers off of a new car in the lot so I could have my car in time for the weekend. Vince impressed me on several levels. For starters, this was warranty work and he didn't have a chance to upsell me on anything but still treated my concerns as a number one priority. What really impressed me was his constant communication, I am a "car guy." I can't tell you how many dealerships/shops have serviced my cars and I had to constantly call them for a status on my repair. Vince made sure he called me everyday with an update. This wasn't annoying, this was professional. I even called the service manager Dennis to commend Vince on his job well done. I also agreed to write this review on his behalf. Keep up the great work Vince. You can service my cars anytime, and I will only ask for you from now on. Completely Satisfied, Don Dulkoski Dyer, IN More

Mark Peterson Mark Peterson, Mark provided excellent customer service he was extremely patient with the entire process. He was very knowledge about the products Mark Peterson, Mark provided excellent customer service he was extremely patient with the entire process. He was very knowledge about the products and vehicles your company has in inventory. The new technology can be overwhelming; however Mark explained every button, switch or knob in the vehicle to me and my husband. I wouldn’t have any problems operating my new Equinox 2014 in the future. I’m a Customer Service Instructor for college students; I stress the importance of providing outstanding customer service to your external customers as well as the internal customers. Phillips is a customer focused organization because I experienced enthusiastic, knowledgeable, and capable employees that satisfied my needs. More

Great experience!!! Love my new Equinox!!! Joe Snaidauf was a pleasure to work with! He and the entire Phillips staff could not have been more friendly or accommodating. I definitely recommend Joe Snaidauf was a pleasure to work with! He and the entire Phillips staff could not have been more friendly or accommodating. I definitely recommend Phillips Chevrolet for your next new or used vehicle purchase! More

No Stress Car Buying Experience, Promises Kept and Delivered Hi ! I'm Jim O'Brien from Murfreesboro,Tn. I drove 500 miles to Phillips Chevrolet in Lansing, Illinois because they had the best deals. Purc Hi ! I'm Jim O'Brien from Murfreesboro,Tn. I drove 500 miles to Phillips Chevrolet in Lansing, Illinois because they had the best deals. Purchasing a vehicle can be very stressful. I checked on line and visited the dealerships in my area. I got the impression that they do what they can to get you into the dealership then use excuses why you don't qualify for what they advertise and they try to pressure you into something you don't want or need. After talking to Ms. Donna Lee on the phone and then driving to Lansing, Illinois I found Ms. Lee to be very friendly. She actually LISTENED to my concerns in what I was needing and looking for, she actually went out her way to accommodate me. There was absolutely no pressure into trying to sell me something I didn't want like a different color or model or anything. I actually received everything I started out looking for. Above all they delivered on the promises made on the web site and over the phone. Not only did I receive a great price for the Chevrolet Impala 2LT I purchased but the service was very professional, very friendly, and no pressure. By the time I drove out of Phillips Chevrolet I felt like I had just experienced the best car buying experience in my life. Between Ms. Lee and her sales manager Walter you feel like family. Even after I purchased the vehicle I had a few more questions and Ms. Lee had to check and called me back in minutes still with that very friendly accommodating attitude.I would definitely recommend anybody to contact Ms. Donna Lee and her sales manager Walter for the best car buying experience ever. More

Great dealership I would recommend this dealership to all my friends and family. Mr. Tibbs took care of me like a family member. This was the best car dealership I hav I would recommend this dealership to all my friends and family. Mr. Tibbs took care of me like a family member. This was the best car dealership I have ever been to. I bought a 2014 chevy impala Ltz. More

HealthCare Professional I wanted to review the new impala and Dennis assisted me. The overall experience was great. The Salesman was very knowledgeable about the impala, bu I wanted to review the new impala and Dennis assisted me. The overall experience was great. The Salesman was very knowledgeable about the impala, but most importantly he wasn't pushy. I currently drive a BMW, and now considering the new impala to add to my vehicle selection. More

Great Dealership I recently purchased a vehicle and James Major was my salesman and I couldn't have had a better experience. James worked hard to get the deal done an I recently purchased a vehicle and James Major was my salesman and I couldn't have had a better experience. James worked hard to get the deal done and was professional with a great personality. I would highly recommend James along with the entire staff you guys are wonderful. Thanks! More

Good Experience I bought a 2014 Camaro 2SS/RS from Phillips. They were the only Chevy Dealership that had a black on black Camaro with a stick shift and other optio I bought a 2014 Camaro 2SS/RS from Phillips. They were the only Chevy Dealership that had a black on black Camaro with a stick shift and other options I wanted within 25 miles or so of my home. My salesman Phillip and sales-manager Howard let me test drive it twice and worked with me on the price for a couple days. I wanted a couple of things to be done to the new car and they did them for me. Overall I'm impressed with this dealership, thanks. More

Winning review Had a really good experience working with Mr. Tibbs he was an excellent salesman, very well informed and answered all questions. He was patient and d Had a really good experience working with Mr. Tibbs he was an excellent salesman, very well informed and answered all questions. He was patient and didn't apply a high pressure sales tactic! I had no intention of buying a car, just wanted to look but Mr. Tibbs made me feel very comfortable and came across as trustworthy,I left the dealership with the car of my dreams. I could not be happier! More

Awesome Work My experience was wonderful. I had no idea I would get that far but Brian asked me to trust him and have some faith and I did. I came out of there wit My experience was wonderful. I had no idea I would get that far but Brian asked me to trust him and have some faith and I did. I came out of there with a brand new vehicle and a chance to better my credit. More