Phillips Chevrolet

Good Afternoon, My narrative is to explain my total Good Afternoon, My narrative is to explain my total satisfaction with Phillips Chevrolet, Chris Saribekian for Internet Research Info and to Hani Good Afternoon, My narrative is to explain my total satisfaction with Phillips Chevrolet, Chris Saribekian for Internet Research Info and to Hani Sahoury, especially, for my appreciation to him, for his attention to both detail, my intersts, and satisfaction. He demonstrated a professional, genuine. and sincere degree of attention to me, my post-purchase questions (including technical and service oriented) and my concerns. Thursday, September 9th the car was in the shop for Protector preventative applications and undercoating. Hani took care of me, providing me with a FREE loaner car, both enthusiastically and voluntariy!!! What a pleasure and how stressfree to receive a loaner in this manner!!! After I picked up the car Thursday evening, the 9th, I found that the second car key was attached to my key ring without the need to provide any reminder! What an amazing treat to find that this experience was of such a happy and stressfree magnitude. Also I want to mention that their shop for undercoating and Protector application services did an absolutely fabulous job with the undercoating and Protector applications! The car looked beautiful and just gleamed!!! WOW Thank you most especially to Hani Sahoury for treating me as a valued VIP and and to Chris Saribekian for Internet/Website Information and e-communications, Harry Mays for Delivery Coordination, I think his name was Ron for The Protector Applications portion of the sale, along with the young woman cashier, to the loaner car person, Stephanie, and I must also mention all of the wonderful and helpful employees at Phillips Chevrolet!!! This Chevrolet Impala LS is a real beauty, a wonderful pleasure to drive and I just love this car!!! After my 1978 Chevy Impala this car is my favorite of all that I have owned. Furthermore, I think of all the new car dealings and purchases during my driving lifetime this new car purchase at Phillips Chevrolet was the BEST!!! Happy Motoring, Joe Weiss More

I wanted to take a moment to comment on my new I wanted to take a moment to comment on my new Traverse--I am extremely happy with it. My experience with Rami A. was excellent! He is very conce I wanted to take a moment to comment on my new Traverse--I am extremely happy with it. My experience with Rami A. was excellent! He is very concerned that he makes his customers happy. I worked with him for two days and he was wonderful the entire time! When I finally received my vehicle, he was very patient and thorough in explaining how to use everything in the Traverse. He insisted that I come back if I have any questions at all, and I will, without a doubt. I feel very comfortable asking him questions. Another reason I have returned to Phillips (this is my 5th vehicle from Phillips) is because of the Service Dept. The managers are always friendly and helpful, and the service I have received has been excellent and hassle free. More

We were very pleased with the salesman. He was very nice and helpful. We were never pressured to purchase a vehicle we did not want, since the one we wanted wasn't available. He ordered the vehicle we wan and helpful. We were never pressured to purchase a vehicle we did not want, since the one we wanted wasn't available. He ordered the vehicle we wanted and kept in touch with us until it came, several weeks later. More

I sent my sister with my car for a detail and they said it needed alignment, which then revealed a bad bearing. Car drove perfectly coming to the dealer and steering did not pull whatsoever.. She was sold it needed alignment, which then revealed a bad bearing. Car drove perfectly coming to the dealer and steering did not pull whatsoever.. She was sold unnecessary work when coming in for unrelated issue. Turns out, Phillips does diagnostics on all cars to find unreported issues to up sell service. If your car is not new, it would be very easy to find various out of tolerance parts that justify replacement, even though everything works fine and may last several years. And of course they used the scare tactic that "its a safety issue" to seal the deal. My sister called me, I told her to stop the work order, but it had been completed within the first 2 hours. Ironically, prior to the work it came in for. More

I have to admit this car buying process was really painless. Starting with their online sales department to the cashier everyone was friendly, knowledgeable and demonstrated willingness to work with u painless. Starting with their online sales department to the cashier everyone was friendly, knowledgeable and demonstrated willingness to work with us to meet our needs and questions. I would like to especially good job to Jeff Heda from Online Sales for his prompt response to my questions which actaully led me to visit this dealership in the first place. Good Job to everyone at this dealership! More

Where do I begin, from the moment I opened the door I was greeted in a professional and non-intrusive manner. I of course was "just looking" and to my surprise I was handed a card and left to take in all tha greeted in a professional and non-intrusive manner. I of course was "just looking" and to my surprise I was handed a card and left to take in all that the showroom had to offer with the promise that assistance was close at hand. Within minutes, I had questions and that is where Eugene Wilson stepped in. Being indecisive Eugene helped me separate my needs from my wants which left me with a feeling of complete confidence that I had purchased the vehicle that best suited my needs and there was not one ounce of buyers remorse or questioning my decision. Mike Maheras greeted me with a smile and handshake, as did all of the staff,every time I came back to the dealership. He worked with me and Eugene to ensure that I was happy in every aspect, what a wonderful example of professionalism and leadership. I was offered something to drink every time I came in, not only by Eugene or Mike, but other employees as well, even though they knew I was already dealing with someone. It is obvious that customer satisfaction is a work practice that Phillips Chevrolet holds at the top of it's list, and Mike and Eugene are great examples of this. The follow up e-mails and phone calls were not pushy or phony. I felt as though they really did care about helping me make the right decision and it never came across that selling a vehicle was the most important aspect of their communications with me. Although a 5 Star rating seems unbelievable, especially to me,especially from a car dealership, there honestly was not one thing that I as a customer would want to change about my experience with Phillips Chevrolet, or the staff that I dealt with. Mike and Eugene, thank you very much for your efforts in ensuring my satisfaction. And to all of the staff at Phillips that made me feel like I was walking into a friends house, thank you and hats off to your commitment to excellence. More

I have to admit, I don't like the whole car buying process. Each and every one of you made it really fun starting with the presentation of the car. Everything moved smoothly and everyone was very inf process. Each and every one of you made it really fun starting with the presentation of the car. Everything moved smoothly and everyone was very informative. Phillips really has it together, five stars!! I will recommend your dealership to everyone I know and I will let them know it is well worth the drive out to you. More