Phillips Chevrolet

I just wanted to let you know how truly pleased my husband and I were with our recent purchase of our 2011 Chevy Traverse. Our salesman Howard Ward was excellent at answering all of our questions (tru husband and I were with our recent purchase of our 2011 Chevy Traverse. Our salesman Howard Ward was excellent at answering all of our questions (trust me there were a lot). He was very accessible via phone and email and did not pressure us at all during the sale. He was informative, personable, and professional. Last night he even stayed late with us at the dealership to show us all of the gadgets and features of our brand new vehicle. It was well after the dealership had closed and I am sure he wanted to get home, but the fact that he went the extra mile for us was much appreciated. I have only purchased a couple of cars in my life, but I can honestly say that the experience we had with Howard was like no other and we will definitely be purchasing any additional "new" vehicles from him. We shopped around for other dealers in the area and were unable to find the vehicle with the options we wanted at a price as good as Phillips. we are two VERY satisfied customers. :) More

Internet marketing told be I would get AT LEAST 23k for trade in. They actually gave me 21k ...2 k less. salesman henry king was a very friendly great salesman!!! very pleased with him. purchased acc. for trade in. They actually gave me 21k ...2 k less. salesman henry king was a very friendly great salesman!!! very pleased with him. purchased acc. for truck in after sales dept. wanted marker lights for truck a 55$ option on build and price. but acc. man phil said he can do them for 275$ cause they have to be done by dealership certified mechanic and to be covered under warrany and not void warranty.. then i get a call 6 hours after i dropped it off saying they dont do that kind of work and have to send it out. After i paid up front for parts and installation. so basiically im paying high hourly certified mechanic shop rate for a non certified shop to do them at cheaper rate with no warranty, so basically im getiing ripped off and lied too. All in all i feel like i was lyed to and cheated. sales personal very good but not everyone there is a good buisness person. I would of been very pleased if they were straight foward and told me in first place they couldnt do lights instead of lying, saying they can and charge me a premium price and have them done half ass by an outside party More

I went into Phillip's Chevrolet with the intention of looking at some cars and possibly test driving some new cars to get an idea for the future; I had NO idea that was going to be the near future, as I looking at some cars and possibly test driving some new cars to get an idea for the future; I had NO idea that was going to be the near future, as I purchased a new 2011 Chevy Cruze not even a week after first stepping foot in the door. This had A LOT to do with the wonderful treatment and customer service I received from my salesman, Bob Brow, and his Sales Maanger Mike Darge. They both were incredibly nice and personable, not only to me, but also to my family who was there to support me on my first big purchase! Because of these two men, my first experience in buying a new car was the best that I believe it could have been. Bob listened to what I was saying and directed me to the car that would best fit me. After we decided the Cruze would be the best fit, he educated me on all the car had to offer, and was VERY knowledgeable on the subject matter. If there was a question or concern that he could not answer, he immediately found me the person that could. When it came time to purchase the car, Bob worked collaboratively with Mike to ensure that I was getting the best possible deal on my new car. They worked together with me, being very open and honest, and explaining everything along the way, to find the right price. I am thankful to have had these guys on my team when buying my new car, and because of them, I look forward to stepping foot into Phillips Chevrolet in the future! Thank you Bob and Mike! :) More

This was the best experience I have had at an auto dealership in 40 years of purchasing vehicles. The salesman, Joe Luque was aware of my request to keep the process simple and quick, and he did just dealership in 40 years of purchasing vehicles. The salesman, Joe Luque was aware of my request to keep the process simple and quick, and he did just that. I came in on a very busy saturday but Joe took the time to treat me like a true customer. The deal was good, but Joe made the sale. More

Plenty of choices as far as inventory goes. The dealer discount was great. The salesmen knew about the car and its features. I guess the only disappointing thing is that GM did not offer a customer loya discount was great. The salesmen knew about the car and its features. I guess the only disappointing thing is that GM did not offer a customer loyalty incentive. However I did get a great financing rate. So far I am happy with my new Cruze! More

We could not be happier with the service we received at Phillips Chevrolet!! I have never had an easier buying experience! Everyone we worked with made everything very easy! The complete team at Phillip Phillips Chevrolet!! I have never had an easier buying experience! Everyone we worked with made everything very easy! The complete team at Phillips stay several hours after the dealership was closed to complete our sale for us. I would definitley recommend this dealership to anyone looking to purchase a new or used vehicle. We will also be coming back to this dealership to purchase another vehicle in the near future. A huge thanks goes out to Phillips Cheverolet and a special thanks to our salesman Mostafa! Thank you Jodi Residori More

My wife and I were looking to purchase a small SUV for our family and we walked into Phillips and met with Eric. From the start the process could not have gone more smoothly. He showed us the Equinox's our family and we walked into Phillips and met with Eric. From the start the process could not have gone more smoothly. He showed us the Equinox's that were available and let US decide on what features we wanted while providing us with expert guidance. We walked away with the exact car we were looking for at the right price. There was no hidden agenda with Eric. He didn try and push us either way, but rather let us make the decision and acted as a resource. We will definitely be back to buy a car from Phillips and will work with Eric again. More

Raami was great to deal with and follows up very well on everything he promised. i was so pleased with Raami that I sent my son to Phillips Chev and he bought a new chevy also. I highly recommend Phillips everything he promised. i was so pleased with Raami that I sent my son to Phillips Chev and he bought a new chevy also. I highly recommend Phillips Chev. and definitely urge everyone to ask for Raami, you will be very pleased. Joe Stalcup More

My wife and I were looking to purchase for her a small suv with good gas mileage. We decided on a used Chevy Equinox. I had a list of several vehicles from different Dealerships we were to check out. (No suv with good gas mileage. We decided on a used Chevy Equinox. I had a list of several vehicles from different Dealerships we were to check out. (Note: It's been a while since purchased from Dealers. I normally purchase from private sellers.) My first and only place we went to was Phillips Chevrolet in Frankfort, Illinois. Our sales associate Mostafa Atra and the sale mangers where most helpful. They are willing to deal with you and they gave us a fair price on our trade. Their persistance to make a sale and to please us went beyond our expectations. The used Equinox was a certified one, meaning it came with a warrantity. The majority of Phillips used vehicles are certified. There was no high pressure. Everything they promised us,they came through on. They renewed our faith in purchasing from Dealers, expecially this one. So if you want a great place to purchase your next New or Used car come to Phillips and see Mostafa Atra. You won't be sorry. We highly recomment Phillips Chevrolet. More

I originally went into Philips to just look at an Equinox and get an idea of the features of the car. I went to the dealership with my daughter on a raining/snowing day just to stop in and pick up a brochur and get an idea of the features of the car. I went to the dealership with my daughter on a raining/snowing day just to stop in and pick up a brochure. As I approached the door to the show room I was greeted by Albion Balaj. Albion immediately asked if I was looking for a particular sales person, I replied no it was my first visit. We informed Albion that we were just looking for my wife, we were vetting out cars before bringing her out the car we liked. Albion took us into the showroom and asked what car we considering, we told him the Equinox, Albion went back out into the snow and rain to locate and bring an Equinox right up to the show room door. My daughter and I sat in the car while Albion showed and demonstratd all the great features of the Equinox. After going over the car's features with us he invited us back in the show room and shared more information about the Equinox, going over the options and colors for interior and exterior. We left that afternoon very happy knowing that we found the sales person we wanted to work with, if we decided to buy an Equinox. A couple weeks later I brought my wife back to meet Albion and see the Equinox. Albion brought another vehicle to the door and demonstrated all the features of the vehicle. We then went on a test drive. We completed the test drive and walked thru the lot looking a all the available colors. We decided the options and colors we wanted. We told Albion and he located the car of our choice. We negotiated pricing taking everything into consideration. A week later we returned to pick up the vehicle we were very happy with the entire puychasing experience. Albion and Mike were great, we would recommend all our friends to shop at Philips. More