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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,004 Reviews

1,004 Reviews of Phillips Buick GMC - Service Center

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October 07, 2021

Problem was resolved satisfactorily but communication was non existent. I had to call them every time I More

by Dquigley43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Phillips Buick GMC responded

It is important our customers feel confident with the customer service they receive, so we appreciate this honest feedback. Thank you for your business and please let us know if there is anything further you need.

October 07, 2021

Originally did not have the part for the repair. Ordered it and certified that the repair was covered under the extended warranty. More

by flalb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
Oct 13, 2021 -

Phillips Buick GMC responded

We appreciate your recommendation. We're happy we were able to get the part needed to complete your repairs. Thank you for trusting Phillips Buick GMC with your vehicle.

October 07, 2021

Not good. Since they couldn't or wouldn't figure out my transmission problems the just said that was the way it was designed. More

by XYZMASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Bonner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Phillips Buick GMC responded

We are very sorry to hear that you didn't get the assistance needed at your last visit. We would like to take another look and get this resolved for you, so if you could please give our Service Director a call, we would be happy to get your transmission issues diagnosed.

October 07, 2021

Great service. Patient, professional, efficient, clean environment. Pleased with everything. I have no complaints. Would recommend to others. More

by kathyorr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ross, randy lee, Chris Hoff
Oct 13, 2021 -

Phillips Buick GMC responded

You're making us blush with all these compliments! Thank you for taking the time to share your experience and give your recommendation. Please let us know if there are any auto needs we can assist you with in the future!

October 07, 2021

Reliable service with little or no waiting. Friendly service staff who seem to be trained properly More

by Edsoxfan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Phillips Buick GMC responded

Your satisfaction is important to us, so we thank you for choosing Phillips Buick GMC and recognizing the quality work of our talented team members!

October 07, 2021

Always treats customers fairly and answers any and all questions honestly, very helpful and courteous. More

by Gie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
Oct 13, 2021 -

Phillips Buick GMC responded

Exceptional customer service is what we strive to provide, and we're glad to hear that's what you continue to receive. Thank you for your business and recommendation!

August 29, 2019

Happy customer and refer friends every month Cat Langbehn is truly in the right nich for what she does and does it well. Her personal attention makes everyone feel special. Not only will I return More

by Marjorie2784
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
July 20, 2019

Warranty Repair on 2016 Encore Fast Service. Enjoyable people to work with. Great experience. In & out the same day. Would highly recommend to anyone. I trust them with the maintena More

by RevRonFla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy
July 12, 2019

Great people The device people were very courteous and explained the problem to me in easy to understand terms. They also gave the the diagnosis in writing which w More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith and Cody
June 21, 2019

Servicing of 2004 Corvette Always a pleasure dealing with staff at Phillips whether it is in service or sales. We mainly deal with Bob for servicing and Dan for sales. More

by Cyniam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob - service department
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